Reader Saves $230 On Cable And Phone Bills By Rocking The Cancellation Threat
Here’s how Stephanie saved $230 on her cable and phone bills after following the tips in “3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills“
Stephanie writes:
I did my research and found out that Credo Mobile (a MVNO piggybacking on the Spring network) is offering $200 towards cancellation fees on your current cell phone plan. So, I called my cell phone provider, Verizon Wireless, and explained that I’d been a loyal customer and that my contract was due to expire in less than three months but that Sprint had this great offer and that I was considering switching. They representative told me that Sprint’s coverage sucked and she was sorry to hear that I was considering a switch, and offered to give me a month free! She put me on hold and within two minutes she came back on and confirmed that I’d been given an $80 credit on my bill.
I couldn’t believe how easy it was.
Next I called Comcast. I was more than a bit intimidated, because I’ve had issues with Comcast in the past, but I figured I’d give it a try anyway. I tried the same tactic: loyal customer, can you give me a break on my bill. The customer service rep played hard ball. I told him that their website had all kinds of deals. He said they were only for new customers. I told him Verizon Fios was offering deals. He wouldn’t budge.
Finally, I said, “Would Comcast rather I switch to another company?” He finally said he would check for any promotional offers. He put me on hold and said he could knock off $25 from my bill for the next six months.
So, I just wanted to say thanks.
RELATED: Consumer 101: 3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills
Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.