Sarah bought some car chargers from Eforcity through Amazon, and was disappointed to find that the charger plug doesn’t stay in the phone unless you hold it in. She said as much in her Amazon feedback. In response, Eforcity said they would be happy to give her a refund, as long as she deleted her negative feedback. In other words, a bribe for self-censorship. Eforcity’s email, inside…

Dear Sarah X XXXXXXXX

RE: Amazon order #XXX-XXXXXXX-XXXXXXX
Invoice #XXXXXXX
Item title: SAM M300… Car Charger

Thank you for your recent purchase with Eforcity on Amazon.com.

We sincerely apologize for the inconvenience. We would like to offer you a refund, if the negative feedback is removed.

Please reply to this email directly and let us know. As soon as the feedback is removed, we will go ahead and process a refund.

Please follow the below instructions to remove feedback on Amazon:

1. Go to http://www.amazon.com/your-account.
2. Find the pull-down menu next to View by Order. Select ORDERS PLACED IN THE LAST 6 MONTHS, and hit the GO button.
3. After you sign in, you’ll find a listing of your recent orders. Select the relevant order and click the VIEW ORDER button.
4. You will find a feedback section 2/3rds of the way down the page. To remove feedback, click on the REMOVE link in the feedback section of the order summary.
5. You may only remove feedback if it is 60 days or less since you left the feedback.

We appreciate your business, and again would like to extend our sincere apology. Please feel free to let us know how we may further assist you with your order.

Sincerely,

Salina

Customer Service Team

Getting good service shouldn’t be contingent on the customer taking down reports of a product that doesn’t work. This kind of quid pro quo approach to customer service is dishonest and shameful.

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