CVS Doesn't Like Kids

Lisa sent us a short angry email about her local CVS, and how it treats local teens. Her local store separates customers into two lines, and the line containing the 18 and under crowd is only allowed into the store two at a time. The store employees say it’s to keep down shoplifting. Lisa thinks it’s blatant ageism, and she’s avoiding the store from now on. Teens can be annoying, but did CVS cross the line in punishing all for the bad actions of a few? Read her letter and leave your comments, inside.

At a local trip to the CVS by Rancho Bernardo High School I was appalled to discover the low regard for customer service. When you walk in there is a line where they segregate teens from adults. They allow the adults to just walk in while teenagers have to wait in a long line where only two can go in at a time. The whole time this lady and a security guard stand there while they sneer at teens. When asked about the policy and they commented that it was to prevent shoplifting and that it was legal because it wasn’t excluding customers it was just dividing them by age. To me it seems to be blatant ageism, which I’m appalled at. To think that you can be discriminated against by a factor you can not control angers me deeply. Bad customer service doesn’t prevent shoplifting. If anything it encourages it. It’s a horrible policy on their part seeing how about 50% of their customers are students. Not just that it’s an unfair bias to place on high school students, as if they are the only ones who shoplift. In addition it isn’t even an effective means to prevent shoplifting, monitors at door would be a more effective option that doesn’t infringe upon customer service. It’s unfair for teenagers to be treated as second class citizens. When a student asked an adult, who was more than willing, if she would mind purchasing an item for him the lady at the door said to “please not disturb the customers”. As if discriminating against your customers isn’t disturbing the customers. The local CVS has lost my business.

It’s not completely unheard of for stores to restrict the after school crowd, but it’s unreasonable to think that only minors shoplift. Clearly none of these teens are Consumerist readers, or they’d already be outside the store with signs proclaiming “CVS Hates Teens!” Would you shop at this store, or are you grateful for CVS keeping the teen scourge at bay? Let us know, in the comments.



Edit Your Comment

  1. leprofie says:

    Anyone seeing a “pack” of kids in a store know what kind of disruption they can cause. I’d love to see the store videos that prompted this action!

  2. Quatre707 says:

    To keep down shoplifting?

    I’ve worked retail for years, and in my experience shoplifters are generally well dressed and good mannered 20-40 year olds.

    Perhaps it’s just because I live in the epicenter of a retail shoplifting ring…

  3. ShirtMac says:

    Sure, it sucked when I was a teen….probably sucks for them as well. So what? Life isn’t fair, get over it (as many of us have)!

  4. BuddhaLite says:

    Who the fuck cares? Any company is allowed to enforce restrictions like this. Perhaps what Lisa isn’t telling us is that she’s under 18. Perhaps she’s been busted for shop lifting or has friends who has. Maybe her mom is a meth addict and taught her how to steal all the high priced items so her boyfriend could resell them. WOW! Lisa doesn’t exactly look like a fine upstanding citizen now. I guess that’s because we’re only getting one side of the story. Next we’ll have a story on how someone is upset that they had to go through a man trap to get into a jewelry store and how they feel discriminated against.

  5. snapbox says:

    Lisa needs a chill pill!

    I worked for CVS… probably the best company I ever worked for (in terms of quality of management and morale). This isn’t a company-wide policy, and if you’ve got a complaint, call the 800 number. It’ll actually be reviewed by the District Manager. If he/she doesn’t agree with it, you’ll find it gone very quickly.

    In high traffic areas, I could understand why this is being enforced… but the store should instead invest in a good security system and hire more staff for LP purposes.

  6. Darascon says:

    This is definately nothing new. There’s a couple stores where I went to HS that did the same thing. CVS, 7-11, etc. Hell, even a burger king did something like this to a smaller extent. They had signs that were posted with something limiting the number of teens during certain hours. Those hours were usually like 2-5 or something like that. Right at the after school hours. That lady can eat it. If she has a problem, go parent the little bastards with the sticky fingers.

  7. luz says:

    @Bevill: Um, yeah. I’d love to see the verbal scourging she’d get if she’d posted all that.

    Many convenience stores and gas stations near high schools do this – “5 student maximum” or some such – ostensibly to discourage shoplifting, but also because some teenagers tend to congregate in loud, oblivious, indecisive groups that don’t end up buying much.

    Certainly this isn’t true of all of them and certainly it’s discriminatory, not to mention annoying. But it’s legal, and a store owner may consider it smart business.

  8. luz says:

    (Not to mention it makes my experience more pleasant when I just want to get in, get my coffee and get out without having some kid glare at me for trying to move past him, then demand that I bum him a cigarette.)

  9. I’m torn.

    – CVS can do what it wants to I suppose, and if the teens didn’t want to wait they could go shop somewhere else, or as mentioned, be standing out front with signs. That’s the fast answer, I do understand it’s not really that simple…

    – The part where the teen asked a woman to purchase for him, and he was scolded, the CVS employee seems out of line to be telling one customer (whom you’ve already made stand in a line) to not bother other customers. Especially if they are lined up outside, and aren’t even in the store yet, I’d have started mouthing off big time if someone tried to pull that power play on me.

    – I’d have a little more sympathy if CVS didn’t fall back on the old “because of shoplifters” excuse. Sure people steal, but really, I feel that the 2 at a time rule might be more about simple (though agist I guess) crowd control. Teenagers can wreak havoc… picking up items, putting them in the wrong spot, opening packages for kicks, walking down the aisles in groups of 6 or 7, being noisy and making other customers feel uncomfortable (& old) :). I wouldn’t like to be picking up a box of tampons and have to deal with a bunch of 16 year old boys giggling at the boxes of pads on the other end of the aisle while loudly making rude jokes. Certainly, crowd control doesn’t justify keeping them waiting either, just seems more likely than shoplifting worries.

    – What if a teen and an adult are visiting the store together? Whether it’s a parent and child, or a 22 year old with a 17 year old friend? Are they checking IDs at the door and seperating people from their companions?

    @Bevill: Who the fuck cares that you wonder who the fuck care?

  10. I live across the street from a High School, and even though there is only 12 years difference in age between them and I, I really despise high school kids. They are annoying self-important bastards. They are the result of too much self-love and no discipline. They think they have all of these rights and that laws don’t apply to them. Everyday at 11am, some peel out of the parking lot b/c they have half days of school. I wouldn’t mind that, but a month doesn’t go by when some kids all pile into a car, and get into an accident. They ignored a bunch of laws put into place to avoid such things, b/c they didn’t think the law applied to them.

  11. ArgusRun says:

    Hmmm. Not seeing a huge problem with this. The enclosed shoping mall our company operates has an unaccompanied minors program which requires parental or guardian escorts for peeople under 16. The reason was more safety than shoplifting. Parents would drop off freaking busloads of kids who roam the corridors like gangs. There were some actual gangs as well. It has worked very well and no one complains anymore.

    I admit that as a teen, this would bother me, but being a business owner, I see first hand the damge kids can do.

  12. OletheaEurystheus says:

    unless I am mistaken, a court case ruled over 10 years ago or so that
    yes this is illegal. Say what you will about the kids (and I agree
    that parents suck these days, and put no responsibilities into these
    kids so that they act like total dirtbags) that doesn’t change the
    fact a law is a law and that you cant discriminate based on age.

  13. Jon Parker says:

    @Git Em SteveDave can’t think of a clever way to mention Lin…: Yeah, and I have to keep yelling at them to get offa my lawn!

  14. Skyoodpov says:

    Its part of being a teenager…

    Its an outrage until you hit 20. Then you realize 90-100% of teenagers are temporarily retarded until they grow out of it.

    Also, I fundamentally disagree with the term ageism. The vast majority of young people are stupid. The vast majority of old people are impaired. Nothing wrong with treating them as such.

    Lisa: I hate being a kid! No one listens to me!
    Abe: I hate being old! No one listens to me!
    Homer: I’m a white male age 18-30. EVERYONE has to listen to me!

    /I struggle daily with rampant Skyoodpovism in my community…

  15. Machina says:

    Just to prove them wrong, OP, you should shoplift the hell out of that CVS.

    Or just not care. CVS can restrict who they want to restrict based on factors like age, and a lot of minors DO shoplift.

  16. mikemar42 says:

    I hate a group of rowdy teens in a store. Just loitering and swearing because their mommy isn’t there to see them. I’m fucking glad they are limited to 2 at a time. I think it would have been easier to just put up a sign that just said patrons under 17 not admitted without adult, and anyone who contests this can go suck eggs. Would be easier to eliminate the problem all together.

  17. ameyer says:

    My understanding is that the two groups that cause the most shrinkage are employees and caucasian females in their forties.
    Or at least that’s what I remember hearing from a retail manager about 10 years ago.

  18. mikemar42 says:

    Internal theft isn’t theft, it’s called getting even.

  19. Skyoodpov says:



  20. mwdavis says:

    Who cares about your comment? Any idiot is allowed to post nonsense like this. Perhaps what Bevill isn’t telling us is that he’s an old fart who hates teens. Perhaps he’s been sneered at by a teenager or has friends who have. Maybe he’s a meth addict who’s compulsively posting nasty comments because it feeds his desperate need for attention. WOW! Bevill doesn’t sound like a fine upstanding citizen now. I guess that’s because we’re only hearing how perfect he is. Next we’ll have a comment on how Bevill is upset because proper spelling is now a requirement.

  21. mac-phisto says:

    the manager may have said it’s to reduce shoplifting (& may actually believe it), but quite honestly i never had a problem with teenagers shoplifting when i worked in retail.

    the problem was they would loiter in my store, occasionally break display items as they were grandstanding to their friends, play hilarious games like “fill a cart & leave it at the door” or “how many questions can i ask this employee before he asks me to leave”, or the always funny “pay with pennies” routine & generally be boisterous & disrupt other shoppers.

    lisa – you may not be like this – the truth is that the majority of teens are not. it’s when you get into your little social groups that even the nicest, most respectful, down-to-earth individual becomes a bull in a china shop just to impress his/her friends.

    so, in short, sorry. wait it out a couple of years & everything will be fine.

  22. runpete says:

    I doubt they’re doing this b/c of shoplifting. Rather, as I’m sure someone else said, they’re doing it because too many teens get into the store, are loud, run around, make it difficult for others to shop, and some probably wouldn’t by anything. The store becomes the next hang out spot for the kids; the store is not designed for that.

  23. yargrnhoj says:

    I can’t believe there’s actually a LINE to get into a CVS. Around here, I’m usually the only person in the one around the corner from my house.

    I’m wondering how they determine who is a ‘teen’ and who isn’t. I know some 21-year-olds who look like teenagers. Are they carding people at CVS now?

  24. ovalseven says:

    The convenience store next to my old high school had the same restriction since 15-20 of us would all head over there during lunch break. None of us had a problem with it since it didn’t cause us any delay. Plus, we were all going to loiter in the parking lot anyway while we ate. The employees didn’t bother us and we didn’t bother them.

    If the students don’t have a problem with CVS, Lisa shouldn’t worry about it. Even if the kids do have a problem, let them handle it themselves.

    CVS has the freedom to run their store the way they see fit, just as everyone has the freedom to shop someplace else.

  25. ShariC says:

    This is a decision which will clearly be bad for sales so it’s important not to view it as arbitrary or casual. No store restricts access in a way that may alienate paying customers needlessly. Clearly, this is a response to a problem the store has been having. Whether or not the problem is shoplifting or unruly behavior is irrelevant. The point is that there was a problem and the store chose this response.

    You can argue about whether or not it’s an appropriate response or if it’s fair to limit the access of all for the behavior of some, but I think most people tend to only view these situations as customers and not as the store owners or employees. It could be that teen behavior was upsetting other customers and that led to this decision. It may be a response to customers rather than the store’s desire. If that is the case, the store may be reluctant to admit it for fear that teens will harass adult customers.

    Any way you look at it though, this can’t be seen as something that was decided upon just to be mean to teens or deny them fair service.

  26. A_Random_Me says:

    Certainly where I am a lot of places have the “only two schoolchildren at a time” type signs up – especially places near to a school. There’s no doubt plenty of things lifted for comedy purposes – more than once I’ve seen them pretty much outside the shop discussing what they’ve picked up, but I imagine loitering groups is a bigger issue.

    That said I’ve never seen any lines to get into anywhere, all that tends to happen is one or two go in whilst the others lurk outside the doorway.

  27. punkrawka says:

    This *is* age discrimination and is illegal by the letter of the law, but in practical terms, age discrimination is only ever enforced when it’s against older people.

  28. @Jon Parker: Just two days ago, I had some high schoolers park their car in the end of my driveway. I had to call the cops to run their plates and go over to the school to tell them to move so I could leave for work.

  29. @punkrawka: Isn’t age discrimination only illegal when it comes to employment? B/c then you could say it’s illegal age discrimination that you have to be 21 to by alcohol.

  30. This is no different than malls banning unsupervised teens at certain times of the day.

  31. cobaltthorium says:

    I love how it’s OK to discriminate against people if there’s a stereotype against them. Wait-

    I’d love to see the reactions of those defending CVS if they tried to do this to blacks. Or Jews. Maybe women. Women shoplift a lot, you know.

    • kjs87 says:

      That’s what I was just thinking. Can you imagine them citing shoplifting as a reason to keep women in lines while men were allowed to enter at will? Perhaps it would be okay if a woman was accompanied by a man. If a racist owns a store, can he insist that only white people are allowed in, all others must line up and enter two at a time because of shoplifting? (I have yet to meet a racist who does not blame crime on *insert race of choice here*)

      Granted, I work retail. Hordes of teens are stupid and annoying. A few do the open backpack thing, where it’s open when they enter and zipped when they leave. If it’s that big of an issue, hire a security guard at times when those dangerous teenagers are rampant, and when they get caught shoplifting, their friends won’t feel like following suit. Or bring in an extra employee out of uniform whose sole responsibility is to keep an eye on potential troublemakers and report trouble to the manager. Or heck, the manager can come out of the back and keep an eye on things.

  32. Angryrider says:

    Teens aren’t kids. They are either emo babies or young adults. If they’re going to an age discrimination lawsuit, more power to them.

  33. Pro-Pain says:

    @Bevill: You’re a douche. That is all.

  34. punkrawka says:

    @Git Em SteveDave can’t think of a clever way to mention Lin…: As far as I know, age discrimination is written into all of the same laws as racial discrimination. Would it be legal to limit store access to two African-Americans at a time, and make them stand in a separate line?

    I am _not_ saying those two policies would be equivalent in any moral sense (they wouldn’t), but I think that by the letter of the law they fall into the same category.

  35. @Git Em SteveDave can’t think of a clever way to mention Lin…: SteveDave, you should know by now that some commenters here really like to spout off imaginary laws, or twist laws that do exist to apply to situations that they don’t cover. It’s really annoying. I mean, we’re on the internet, people – do some research.

    On a forum the other night, a guy was “explaining” how this private company couldn’t prevent you from cursing on their private internet voice service because it would violate your freedom of speech. He then went on to explain that if they were a government body then they could take away your right to free speech legally, but not a private company. Pretty much the exact opposite of how it works, but whatever.

  36. punkrawka says:

    @punkrawka: And again, I don’t think age discrimination has ever been enforced with regard to young people in any practical way, right or wrong.

  37. forgottenpassword says:

    I guess with the closing of traditional malls happening across the US… teens are migrating towards loitering in individual shops.

    I stopped going to malls years ago… fed up with all the teens just hanging out & basically blocking the walkways. So I can guess you can lump me in with the “man, I hate those annoying teens” crowd.

    Around here though, I dont see them hanging out in shops…. they tend to hang out in fast food parking lots (taco bell being the worst).

  38. punkrawka says:

    @InfiniTrent: This is a comment section. I’m having a discussion with people, as I would at a bar, not writing a law textbook. If I were deeply passionate and interested in this topic I would go read the relevant laws, do hours of research and compose a brilliant response. As it is, I’m just talking about what I think I understand about the situation, and I’m more than happy to be proven wrong by some douchebag who wants to make personal attacks on me just for making conversation.

  39. mac-phisto says:

    @punkrawka: funny side story about that. a few years ago, i was looking for an apartment & i answered an ad for a place that (i didn’t realize) was in a retirement community. i walked in to speak with the receptionist in the main office about the place they had for rent – RIGHT ABOVE HER HEAD is a massive 10′ sign that says “DISCRIMINATION IN HOUSING DUE TO AGE IS AGAINST THE LAW…”.

    she then proceeds to tell me i don’t meet the age requirement to live there. XD

    who wants to live next to a bunch of old farts anyway?

  40. Phexerian says:

    I think a more appropriate action would be to allow the teenagers in. When they start causing problems, kick them out, permanently, and tell them if you come back in, you will be arrested for trespassing. Punishing every teenager because of a few idiots isn’t the best idea in the world.

    If CVS was that worried about theft, they should get more monitors to record the store and instead should worry more about internal losses and prevention since that is where most loss comes from. Leave it to a typical country bumpkin idiot store manager with a GED/High School Diploma and no higher education to run a store.

    I’d love to enlighten people about my former CVS manager but, this website is called, not

    Fuck CVS. One of the most unethical pharmacy businesses around.

    -3rd Year PharmD/MBA Candidate

  41. Manok says:

    Ironicaly, CVS sells birth control devices.

  42. TheWraithL98 says:

    my local cvs isn’t just about “age-ism”, they are downright nazi’s when it comes to anti-shoplifting measures.

    they have this ridiculous machine to get razor blades out of, that you practically need a manual to operate. and one time i bought a printer cartridge there – kudos to them for having it, it saved my ass at midnight when i had to print out some important paperwork – but they had it in a locked cabinet, and the CVS associate needed to carry it up to the register for me. they wouldn’t let me so much as touch it until i actually paid for it. and when i even playfully joked about it being a ridiculous policy, i even got some attitude about it..

    i feel like a criminal every time i walk in there, and i try to avoid the place whenever possible.

    talk about punishing the masses for the crimes of the few.

    not that walmart and a bunch of other retailers who search your cart every time you leave are any better…

  43. bohemian says:

    Teens in groups can misbehave, damage things and deter other customers from the store. I don’t think shoplifting is the real issue either.

    I also think CVS is going about this all wrong. They are acting like bullies and being abusive to all teens. Having a security guard man a line outside and store staff yelling at them for talking to someone is making things worse. The reaction to misbehaving teens is misbehaving adults? This solves nothing. The proper solution would probably be to limit store access between 2-5pm to nobody under 18 without a parent.

  44. backbroken says:

    Yes yes yes…only teenagers ever act like jerks. I’m sure that nobody complaining about them in this thread was ever a jerk teenager.

    Kids are kids and it’s been the same since the beginning of time. They act impulsively because they haven’t fully matured and because they are entwined in peer groups which increases peer pressure.

    Every generation has bemoaned the behavior of the one succeeding it. Kids haven’t changed, only your attitudes about them have as you’ve matured. If you can’t put up with kids, stay inside. Living alongside one another is part of the social contract, as long as nobody is going over the lines. And there is no evidence in this story that the kids behavior has crossed that line.

    Now, I need to find out where this CVS is located because it sounds like a great business opportunity to open up an age-neutral convenience store right next door.

  45. luz says:

    I’m still pretty sure it’s legal to not let everyone in at the same time, or everyone in a specific group, or whatever.

    Again, yes, totally discriminatory – but depending on the jurisdiction, I agree that there aren’t many laws on the books saying you allow a customer or group of customers, even based on discrimination, to come and go as they please.

    As the OP’s post itself said, they weren’t refused service, they were just asked to wait. I seem to remember this happening in restaurants as well.

  46. Phexerian says:

    What the hell… anyone want to start the site Make it a sister site to this one? Can incorporate lots of labor laws and good and bad business practices and peoples horrid experiences with employers and how to handle them.

  47. MrMold says:

    Customer usually defined as “serve me, you work retail”. I’ve posted more than once that slavery was outlawed and you-all need to understand that retail employees are at a job, not toiling in the fields for you whiteys.

    This tale seems a bit sparse on background. Is the local skool having gangs, is the teen presence lowering paying customers, is her story leaving out details? Two lines may mean that those with scrips are given priority to teens picking up some huffies. It could be that cash is one line and Medicare/Medicaid is another.

  48. AnderBobo says:

    This is so funny b/c the local mall by me is now instituting a curfew for kids under 18 on Friday and Saturday nights. They are checking IDs at every entrance and ushering out teens who area already in the mall at 5. Apparantly anyone underage caught in the mall is going to be threatened with prosecution for criminal trespass. I kind of support it b/c I’m sorry but a raving group of 14 year olds is scarier than anything I can imagine….

  49. Leah says:

    I’m waiting for the day when we revert back to the old general store model with one person getting all your stuff for you. Of course, that “one person” will be a touch screen computer, thus minimizing the need to pay actual humans for their time.

  50. MrMold says:

    I work in retail and I see the shrinkage numbers for the store in Whitest Whitesylvania. No organized rings, no bored teen wenches, no meth heads. Just poor hillcretins stealing. Yet, the amount is staggering. We lose at least three months gross to theft. I can easily assume that those in more populated areas are losing more. You try to live on nine months pay with twelve months of bills. Go ahead. Let me know how wonderful it was.

  51. MeOhMy says:

    I gotta say the 16-year-old that wrote the original letter has assembled one of the most coherent complaints I’ve seen in a long time. There’s a little tiny bit of righteous idignation, but overall she did an awesome job holding it in.

    Now that we’ve accomplished lesson one (the persuasive essay) it’s time for lesson two (vote with your feet). These policies are nothing new. Assuming your kids are not swiping candy, encourage them vote with their feet.

  52. bohemian says:

    @mac-phisto: If your not loud, rowdy or a slob old people make great neighbors. Well most old people.

  53. MisterE87 says:

    Hey, just wanted to add something for the commentors who feel ‘old’ for disliking teen gatherings in places like malls, etc. I worked in a mall shop for a year from age 16-17. I hated them too. Don’t feel old. It’s nothing to do with your age, just your capacity of not being a moron.

    When swarms of teens came in the store, it was like picking up after a three year old. They rifled through all the clothes, left messes, and usually bought one item off the clearance rack which affected my store stats for sale & units per transaction. Ugh.

  54. surreal says:

    Oh come on. The key is that the CVS is “by Rancho Bernardo High School.” School lets out, dozens and dozens of high schoolers pile into the CVS. Yeah, when you’ve got a mob of teenagers assembled in a store, the items on the shelves somehow manage to grow legs and walk away. Probably the same thing would happen if you had a mob of adults piling into the store, but as a practical matter, there doesn’t seem to be any reason to think that happens at that store.

  55. dbson says:

    This is totally understandable and acceptable, as long as you also think separate water fountains for people of different colors is OK

  56. blong81 says:

    For as long as there have EVER been teenagers, there has been middle aged and older people saying, “Those damn teenagers!”, and as long as there have EVER been old people, younger people have been saying “Those damn old cooks!”. Get over it. Teenagers aren’t dumb. They’re human beings. As well are old people.

    If people got their heads out of their asses and gave everyone equal respect until they do something to loose that respect there wouldn’t be this problem.

    Teenagers are old enough to make their own decisions, they’re old enough for a little bit of respect. If they got that then there wouldn’t be all of this rebellion bullshit all of the time. I’m sick of all this control ideology.

    I’m also sick of american society trying to keep each new generation younger, for longer. Yea, we’re living longer, but that doesn’t mean we mature slower and that teens aren’t coherent.

    How long ago was it that humans only lived 45 years or so? That makes 20 middle aged. Think about it and do some growing up of your own.

  57. thelushie says:

    @InfiniTrent: Facts are not a strong point of this board. I also think some people get on here and are drunk, or are very emotional about a subject, or some other reason that doesn’t involve general stupidity. Of course, we have our fair share of stupid too.

    I love this idea! I think stores should instill “Adult Shopping Days” where we can go into a store and not have to deal with someone’s stupid teenager or broken condom running around like a bat out of hell.

    I hate teenagers coming into my store as they make a mess of clothing, are obnoxious and loud, and never buy anything. The 17 year olds I work with feel the same way.

  58. thelushie says:

    @Phexerian: If I catch what you mean, there is one…it is called Happily there is also a place to talk about our wonderful customers, too.

    3rd year PhD student

  59. uhohsmmoreo says:

    @Git Em SteveDave can’t think of a clever way to mention Lin…: And that makes me, a seventeen year old who will be a senior in high school next year, an annoying self-important bastard?

    You may be speaking in broad generalities just because you’re desperately trying to make your point, but it really makes me wonder which one of us is the bigger bastard here.

  60. blong81 says:

    @thelushie: 3rd year PhD student and you’re apparently working retail because you said something about your store? What a joke.

  61. not_kosher says:

    Lisa is an idiot.

  62. razremytuxbuddy says:

    I don’t see anything wrong with what CVS is doing. The YMCAs here have 18 & over locker rooms, and don’t allow anyone under 13 in the upstairs (track, cardio, weights) without an adult. Teenagers individually are all great kids. But when they are together, they get a self-centered pack mentality. I think it’s just part of their development stage. When a pack of them is in a store, they make the store unpleasant place for the other customers. They kids don’t realize they are being rude, but that’s because at that age they are self-centered and think the world revolves around them. It doesn’t take a pack of 5 teens to buy a can of soda and a bag of Doritos, or a container of lip gloss, but that’s how they do it.

    I’m a big sis in BB/BS to a girl who’s now 16, and as an individual, she’s a really great kid with potential. But when she gets with her friends, it’s scary how all of her common sense and principles evaporate. When she was 13, she and a friend got caught shoplifting, after her mom dropped them off at the mall for the afternoon. They didn’t have enough money to really shop for anything, and she said her friend threatened her that they wouldn’t be friends anymore if she didn’t take this stupid piece of fake jewelry. Lots of issues here…but the bottom line is, I don’t blame CVS for its policy, and I’d certainly shop there.

  63. dustincimino says:

    @AnderBobo: Oh yeah as a kid we should be locked up in the house after a curtain time because a few groups of people act like morons. I’m a teen and when I go to placed with my friends we don’t get loud and annoying so why punish us. If i went to that CVS store i would have stood in the adult line and lied about my age I don’t steal stuff so why punish me.

  64. cobaltthorium says:

    @not_kosher: An “idiot” who wrote a well-formed argument against what she considers to be bad customer service.

    “The Consumerist: Shoppers Bite Back”, not “The Consumerist: Everyone with a different opinion is an idiot”.

  65. jonworld says:

    I’m a high school student. Most of the small “mom & pop” stores of my town not only welcome us inside but happily donate to our high school and support it. However, upon walking into a large chain store like Best Buy, or even just a busy shop in times square, I find it annoying as hell that employees follow me around to make sure I won’t shoplift. They don’t even ask me if I need help! They just drift around the store, watching me, while some 38 year old man probably walks out with $600 of stolen merchandise. If I were the kids in this town, I would boycott this CVS until they eliminated this policy.

  66. amyschiff says:

    @dbson: this isn’t really like separate water fountains at all… if it were, there would be a “teen CVS” and then a regular CVS next door.

  67. They’re using the “Separate but Equal” argument?

    Hey CVS, let me know how that turns out. []

  68. dbson says:

    fine you’re right,it’s more like all you whites can use this store as much as you want, but all you coloreds can only use it in pairs.

  69. mike says:

    I’m confused why the teens put up with the treatment. From Lisa, there is a line to go in. Is this the only store in the area?

    CVS should be able to restrict who goes into their store, no matter what. This isn’t that much different from the stores in Hollywood that close their stores so that some actor can shop without being bothered.

    But I disagree with the reason. I’d rather have them be honest and say that they don’t want punk-kids from messing up the store.

    I hate the P.C. age.

  70. SomeoneElseNotMe says:

    Hey, there’s nothing like an obnoxious group of teenagers to REALLY bring in the paying customers. Who doesn’t love to go into a store where you have to deal with undisciplined hoodlums making rude comments, demanding cash or cigarettes, deliberately standing in the way, and trying to annoy customers just for a laugh?

    NOT ALL CHILDREN/TEENS ARE LIKE THIS. But the handful that are make things miserable for everyone. If this is what it takes to control them, so be it. Otherwise, those adults among us who actually have cash to spend and a legitimate need for products sold by CVS (or whatever store) are forced to take our business elsewhere because we don’t want to be hassled while we shop.

  71. luz says:

    @dustincimino: It’s not punishment, it’s prevention – same as how it’s entirely possible you (and everyone you know) might already be mature enough to drive/vote/enlist/drink, but for purposes of policy we assume not everyone is.

    No, teens are not solely responsible for shoplifting, but yes, every time you add one to a group the IQ level is immediately cut in half. The same goes for most college students, actually (speaking for all of us here.)

    One thing: this is sort of weird for a CVS. The shops I’ve seen with this policy are usually small and only have one or two cashiers. They just can’t accommodate groups, shoplifting aside, and high school kids = almost always groups.

  72. speedwell (propagandist and secular snarkist) says:

    Let me get this straight… CVS treats teens like shit, whether they are legitimate customers or not?

    When I was a retail manager of a convenience store years ago, I treated ALL my customers decently and with respect. If I caught a shoplifter or a troublemaker I dealt with it, but still respectfully (in the same way a decent policeman might). I certainly did not assume any given person was a criminal… even the Nazi skinheads, even the drunk college students…

    I did catch a cop shoplifting cigarettes from the counter, though. He claimed it was a mistake, then he said I should have let him take it anyway, then he tried to threaten me if I mentioned it to another cop. Understand that this was in a not-so-hot section of town, and we gave the cops free coffee and sausage biscuits to encourage them to stick around and discourage holdups. I guess I was at fault for not letting them make off with the entire store, eh. (burns slowly)

  73. SomeoneElseNotMe says:


    “It’s nothing to do with your age, just your capacity of not being a moron.”

    Man, you got it exactly right.

  74. Norcross says:

    considering they are next to a school, I can understand that. kids in large groups are never a good thing.

  75. mike says:


    Let me get this straight… CVS treats teens like shit, whether they are legitimate customers or not?

    They really should be treating all of their customers like crap. This must be a better CVS.


  76. dualityshift says:

    @mikemar42: I hate a group of rowdy teens in a store. Just loitering and swearing because their mommy isn’t there to see them. I’m fucking glad they are limited to 2 at a time.

    But it’s ok for Mr. Adult to swear? Come on. Let’s hold ourselves to the same standards we hold those teens to, shall we?

    I think most of you are missing the point here. The teenage demographic can be one of the most lucrative ones, since most of them have near 100% disposable income, and usually mommy or daddy bankrolling them for their CVS, or other ‘necessity’ purchases. Why alienate a demographic that will make you money now, and keep coming back for years to come, if they are treated with respect?

    As bad as the industry is, Retail Automotive has a lot to offer other retail sectors. It’s called ‘Relationship Selling’ and it works. If your customer trusts and relates to you, they spend their money.

    CVS can have their ageist policies, but they should try to cozy up to those kids, for example, handing out a cookie to each kid who waits, gives them something to do, while they wait their turn to ride the retail express. What do a couple of boxes of cookies cost, $10? No it’s not a perfect answer, but it’s better than what’s in place now.

  77. parad0x360 says:

    Its great to teach kids early that its ok to discriminate based on looks alone.

    Keep up the good work CVS! Everyone who agrees with this policy needs their heads examined. Those damn teens are so scary and we know all of them steal right?

  78. TheDude06 says:

    Stores near me did this when I was younger…. I never go back, even now

  79. huntsterUNC says:

    Anyone who disagrees with CVS on this policy has OBVIOUSLY never been around groups teenagers when they are away from mommy and daddy or have no supervision.

    I can assure you that I treat my teenage customers with a little less regard than my adult customers. This is due to the fact that 95% the time, the teens are doing something to deface or destroy my business. That or they’re off trying to make babies in the corner. If it wasn’t a logistics nightmare, I would charge 18 and under to come into my business.

  80. catskyfire says:

    A few things. On the “ageism”. Typically, it’s legal to discriminate against the young. Most age laws protect those over 40.

    I would wager that the issue was not shoplifting, but complaints from other shoppers. It can be intimidating to shop when you have to get past a large group of sneering kids. A few comments just make it worse.

  81. luz says:

    @dualityshift: …most of them have near 100% disposable income…

    Yeah: that or none whatsoever.

  82. wiggatron says:

    @dualityshift: You’ve obviously not worked in retail. “Most lucrative”? Please, kids come into stores in droves, make a lot of noise and fuss, and then end up leaving empty handed (but sometimes full pocketed).

    “Relationship Selling”? Yeah right. They schmooz you into buying something more than what you wanted, and lie to you all the while. Not to mention that most of them don’t even know anything about the car that they’re trying to sell you. If I could buy my next car on I would. Car salesmen are the worst.

    Cookies? Really!? Give them something to do? How about go home and mow the lawn and do their homework.

  83. healthdog says:

    I would never set foot in that store again. Assholes.

  84. Youthier says:

    A gas station across the strest from a public high school had the “2 kids at a time” policy when I was a teen but the employees allowed me to blow past the long line because I told them I went to a private, religious school (which I did). They immediately assumed I was better than the public school kids. And I never shoplifted but plenty of my classmates would have as we were just normal kids.

    (The religious school thing also helps when seeking summer employment.)

  85. Jacquilynne says:

    The convenience store near my high school did this — if they didn’t, during lunch hours and immediately after school, the place would be absolutely swarmed with teenagers, most of whom weren’t actually buying anything, while people who were, say, trying to pay for the gas they’d already pumped, wouldn’t be able to get in the door.

    I objected to it for awhile, but then realized that it created a situation in which only the students who were actually there to buy their lunch would go to the store. Even with waiting in line to get in, everyone got out of their faster, because 100 idiots who were just killing time until the next bell weren’t distracting the clerks and getting in the way.

  86. Youthier says:

    @Youthier: And I swear, it was a good high school even though the grammar in that entry was questionable.

  87. Clarkins says:

    I’ve got no problem with this. A gas station/convenience store across the street from one of the local high schools does this.
    There are other stores in myt own that do this.

  88. radiochief says:

    The OP is clearly a teen.

    And does that ‘ageism’ court ruling apply only people above 18? I mean, what, an 18 year old is going to send in a resume for a senior VP job, get negged and file a discrimiation lawsuit?

    @dualityshift: Rarely do adults swear as much as some teens and in those numbers. If someone does they will usually be asked to leave, just like anyone else who disrupts a business. Unless, the place in a rougher (urban, suburban, country) neighborhood where they’ll most likely get sworn or hassled back by the staff.

    Really c’mon. Does not everyone remember when they were teens? You’d go after school to a local shop and get chips and soda. You’d walk in talking or goofing on each other grab your stuff, loiter at the magazines and make snarky comments about everything. Maybe a convenience store would put up with that because chips, soda, candy are their bread and butter. But not a CVS, most of them are pharmacies now, and offer more services, so even if you are not malicious or criminally-minded- you will be a disruption to their bread and butter customers.

    When this happened to me as an underage and unsupervised teen, I just took my business elsewhere. After 18, well then that’s a different kettle of fish.

  89. @Skyoodpov: You are so completely correct. I remember encountering places of business like this when I was younger, thinking that it was discrimination. Now, looking back at how me and my friends acted when we were that age, I can totally understand why stores might have that policy.

  90. dbson says:

    @radiochief: “I mean, what, an 18 year old is going to send in a resume for a senior VP job, get negged and file a discrimiation lawsuit?”

    This has nothing to do with trying to get a job. They want to go into a store. The store owner has no idea whether or not they’re going to buy anything, but is stopping them from entering at more than 2 at a time while older patrons roam free.

  91. IrisMR says:

    I can understand the policy. Some kids are total havoc wreckers. But if they are, you don’t tell them to wait in line at the store entrance.

    You kick them out. It’s not that hard.

  92. As a teen, I shoplifted constantly. I honestly understand why they would enforce such a rule.

  93. mobilene says:

    @mac-phisto: You nailed it with the silly play you describe. I remember stores limiting the number of teens when I was a teen, and it was so that the 20+ crowd could actually shop there in peace, and find a clerk when they needed one.

  94. speedwell (propagandist and secular snarkist) says:

    Wow, customers are such a hassle. Out jobs would be so much easier without them.


  95. Robobot says:

    Kids can be annoying, but it seems like they don’t account for the vast majority of shoplifters. I went to high school in a rural town where the only after school activities were drinking, cow-tipping, and wrecking havoc. In my 6 months at CVS when I was 17, I was as surprised as anyone to find that most shoplifters were twice the age, if not older, than a high school student. (That’s not bias talking, I swear.)

    The businesses around here have made the mistake of hiring bouncers and rent-a-cops to take care of the high schoolers. It intimidates a lot of the customers and makes the kids angry and restless. The result at Panera, for instance, has been vandalism (by the kids) and lower sales. I go there a lot less frequently now that Officer Fuckwit starts breathing down my neck the moment I sit down, and I’m not the only one.

  96. alstein says:

    CVS tends to have the most anti-customer policies of any store I’ve been in. I’d shop at Walmart before I’d shop at a CVS, and I swore never to shop at Walmart after one summer of working there- and all the violations and harassment I saw.

  97. Roxie says:

    Hmmm…well, at the CVS’s in Chicago, they don’t do this. But Lisa’s story does remind me of what I used to go through in high school when we’d have (almost) half days. My friends and I would go to Walgreen’s and Dominick’s across the street for some snacks and stuff and all the old ladies would look at us like we were about to steal something. Some of them would even grab their purses and hold them tightly to themselves like we were gonna mug them on the spot. I guess a group of honor students from Lane Tech were that intimidating? Jeez….

  98. oyvader says:

    reductio ad absurdem much?

  99. battra92 says:

    @luz: (Not to mention it makes my experience more pleasant when I just want to get in, get my coffee and get out without having some kid glare at me for trying to move past him, then demand that I bum him a cigarette.)

    Or, in my case, several times at the drug store I’ve been asked outside by congregating teens with poor hygene asking if I can buy them cigarettes since they “forgot” their ID. They also will try to circle you sometimes to intimidate you.

    I support teenage curfews 100%. Put them to work, I say!

  100. acasto says:

    Sounds like the little town store on Hot Fuzz.

  101. Brutuslebee says:

    This policy should apply to everyone under the age of 46..I mean 47 years of age

  102. zibby says:

    If this blatant ageism keeps up, next thing you know you will have to be X totally arbitrary years of age to drink alcohol and have teh sex and buy the pr0n and vote and join the military and drive and smoke and buy guns and sign a binding contract and stop having juvenile rights and…wow, it could get ridiculous.

    Seriously though, there are a lot of laws and rules that exist because society generally acknowledges that kids are stupid – fortunately, the smart ones grow out of it.

  103. Illusio26 says:

    Ageism? Give me a break. I think CVS is within it’s rights.

  104. battra92 says:

    @punkrawka: Kind of like how gender discrimination is only enforced when it’s against women.

    I applied for a Customer Service position (irony huh?) a year ago when I was worried about losing my retail job or to possibly leverage it as a raise. Needless to say I didn’t get it. I did find out from someone that the company I applied to only wanted females with just a high school diploma.

  105. jenl1625 says:

    @Clarkins: I think something similar’s pretty common for stores near schools. The pizza place across from my high school had a “no one under 18 before 4:30 p.m. unless accompanied by an adult” policy. They’d enforce it for a while, then get cooler about it and let students in at lunch – and then some teens would run amuck and they’d enforce it strictly for several months. . . .

  106. Ein2015 says:

    Yes, CVS is within its rights to do this, but I’m within my rights to say it’s fucking bullshit. :D

  107. Skankingmike says:

    kids are immature and tend to steal.

    I found out recently that the Quickcheck (a Jersey Convince store/sub shop) that was by my old high school closed down.. i asked the person why? it was a perfect location i went there almost all the time after school to get food or gum or drinks, whatever.

    they said the teenagers ripped them off so much that it effected their bottom line.

    ageism only works if you’re older

    Younger people don’t get such breaks.

  108. Rectilinear Propagation says:

    Why do they put up with this? Is there no other store that carries the same products that CVS carries? Whether it’s legal or not they need to take their business elsewhere.

    A line to get into a CVS? WTF?

  109. ThinkerTDM says:

    This time, I am going to applaud CVS. Most children under 18 feel entitled to do anything they want, without regard to other people. They are loud, obnoxious, arrogant, self-righteous bastards who should be working, and not harranging people with money.
    I know I sound like an old jerk, but at that age, I was working.

  110. embean says:

    The 7/11 across the street from my high school did this. They also made us pile backpacks/bags in the front of the store, where they frequently got stolen. If someone is loitering, kick them out.. but it sucked. They also had a security guard (yes, in a 7/11). Oh, and this was in Canada.

  111. Ninjanice says:

    I think it’s a great idea- it’ll give the kids practice for standing in line at the bar when they’re in college!

    I find teenagers and this type of policy annoying. On the one hand, I hate teens and their self-absorbed, obnoxious ways (especially in an unsupervised group). On the other hand, I look very young for my age and have been hassled because of policies like this. I’ve even had toshow my ID to get into a store (which I never went back to).

  112. MercuryPDX says:

    When I worked in an office by a local high school, most of the businesses had a similar policy. I don’t think that particular CVS is saying “TEENS ARE SHOPLIFTERS!”

    Consider the issue in terms of store traffic: Instead of one or two teens going in to make a purchase, five of them go in in a group. The increased traffic gives store security MORE people to watch and shoplifting, done by ANY customer, becomes more difficult to detect.

    You rarely (if ever) see a group of six or seven senior citizens (or adults) going shopping in a CVS, hanging out around the cosmetics counter and chatting for twenty minutes over which shade of lip gloss looks best.

  113. WhoIsThis says:

    When i was in jhs, they had the same policy at the local 7-11 – it was due to us kids shoplifting and generally loitering inside the store, browsing, running distractions while other rob the joint blind. As I look back, we must be hated on by the store owners, since they went into business to make money not to lose money. I see no problem with this.

  114. jadenton says:

    I’m not sure CVS is within its rights to do this.

    This is what is known as class based discrimination, and it is generally illegal. Public companies are generally not allowed to disbar or restrain certain classes of people from being customers. This is the principal that says CVS or other public companies can not bar blacks, jews, or folks with contrary political leanings from shopping there.

    Yes, they can bar people at an individual level for arbitrary reasons. But they can’t do it because said person belongs to a certain class of individuals. This can be hard to prove of course. Unless you hang a big sign out front announcing the fact.

    A quick letter to the ACLU might be in order.

  115. Jetgirly says:

    I worked retail from the time I was fifteen until I finished my undergraduate degree (so, when I was twenty), and now I am a high school teacher. I spent two years working in a very high-end department store, and I have to say that in all of the videos we watched about loss prevention, and in all of the “Beware of Customer X” notices that were distributed to us, I never saw a single teenager identified as a known shoplifter. In the two years I worked in a candy shop we (as in, all of the employees combined) saw ONE teenager steal ONE chocolate bar. However, we would have low-income adults visibly steal on an almost daily basis. I am treated exceptionally well by my students in and out of school, and I’m quite positive that it’s because we have a mutually respectful relationship. If more businesses respected their teenaged customers, I imagine the amount of teen shoplifting (or, perhaps, perceived teen shoplifting) would drop.

    We all know that the customer is sometimes wrong. I can’t think of a single occasion where a teen customer became rude, disruptive or excessively time-consuming when they were dissatisfied with a product or a service, whereas I can think of COUNTLESS adults who wasted COUNTLESS hours of employee time with their non-stop whining. When was the last time a teenager tried to return a defective product from Walmart to Best Buy? In terms of overall loss, I’m sure significantly more money is wasted on employees listening to adults irrational complaints than is lost due to teenagers stealing… Biore pore strips? Axe body spray?

  116. Specalt says:


    “Just loitering and swearing because their mommy isn’t there to see them. I’m fucking glad they are limited to 2 at a time”.

    To bad your mommy isent here to read your posts.

  117. mikelotus says:

    @Bevill: @Git Em SteveDave is thinking about knipples: @mikemar42: @huntsterUNC: looks like Consumerist should have two queues for comments. The vas majority of decent comments and the idiotic comments to be posted only one per article.

    I wonder what percentage of the teenagers are minorities?

    Extra security for razor blades and soy formula. Yep, that’s what today’s teens are stealing. They grow up faster and need to shave at a younger age and have babies earlier (that are allergic to milk).

  118. mikelotus says:

    @ThinkerTDM: Yep and probably act like one too.

  119. dragonfire1481 says:

    These kind of restrictions are increasingly common in stores that are in close geographical proximity to High Schools and Middle Schools.

  120. Speak says:

    @acasto: I was thinking too about the store from Hot Fuzz!

  121. luz says:

    @jadenton: The point that keeps getting missed is that they’re not barring anyone.

  122. ophmarketing says:

    The 7-11 across the street from my high school in the early 1980s used to try doing that, too. Big sign on the door: “No more than 3 unaccompanied minors allowed in the store at one time.” They never enforced it, though.

  123. ncc74656m says:

    First of all, CVS is a terrible company. They use deceptive practices, particularly when it comes to “sale” prices, they pay very poorly, they intentionally limit employee hours to avoid paying benefits and overtime, and their management is some of the worst in retail. I know this from working there.

    That said, I don’t disagree with this policy. You can’t lump a whole group together when it comes to just one bit of disgraceful behavior, since it usually winds up being embarrassingly wrong, as in the case of the charge of shoplifting. Shoplifters come in all varieties, and it varies by the store type and location, for example:

    At one pharmacy that I worked at (a small private business), the biggest “group” of thieves we had were seniors and the Mexican day laborers. Not stereotyping, just an observation. Naturally we had every other group, these were just the largest.

    At another larger retail chain that specialized in personal electronics and grooming, our biggest “non-paying customers” were old well-dressed (usually white) men and African Americans, mostly from the Bronx (based on their ID, we were located between two bus stops that came and went from the Bronx).

    But back to the point, when I worked at CVS, teenagers were our worst “customers.” It wasn’t that they were necessarily bigger shoplifters, they were just the worst. They bought a candy bar and acted like they were our biggest customers, trying to push around employees, and they would frequently knock over displays and make a general mess in the store. They were also, oddly enough, the most abusive group of customers, harrassing female employees (and other customers), and threatening the male employees.

  124. Metropolis says:

    My friends and I used to steal hundreds of dollars worth of stuff from CVS when I was a teenager. I have no problems with CVS doing this because it probably does need to be done.

  125. ophmarketing says:

    @MercuryPDX: “You rarely (if ever) see a group of six or seven senior citizens (or adults) going shopping in a CVS, hanging out around the cosmetics counter and chatting for twenty minutes over which shade of lip gloss looks best.”

    I think you just described the plot of the next “Sex In The City” movie.

  126. MercuryPDX says:

    @ncc74656m: Shoplifters come in all varieties, and it varies by the store type and location

    True… and does having 20 teenagers roaming the store make it easier or harder to spot any shoplifter?

  127. camille_javal says:

    @razremytuxbuddy: The YMCAs here have 18 & over locker rooms, and don’t allow anyone under 13 in the upstairs (track, cardio, weights) without an adult.

    Not exactly the same. The latter policy likely has to do not only with children (pre-teen) being annoying and using the machines as a jungle gym, but the serious potential for injury. The former policy – there’s a wide variety of reasons for that, including rowdy teenagers, but also including lecherous adults.

    I was a straight-A student, pretty quiet. My parents treated me with respect, and I acted as though I deserved that respect about 90% of the time (I swear – I was kind of a dork). But when rent-a-cops at the mall, for example, singled out my friends and I (a group of 4, but 4 wearing a lot of black, some with piercings), I felt a lot less like showing that respect.

    I don’t like large groups of adolescents making a lot of noise and taking up too much space. (They could limit the size of groups wandering the stores without going to these lengths.) But, I also don’t like a line of adolescents just itching to rebel against someone because they’re being treated like criminals.

  128. TangDrinker says:

    @jonworld: Bingo. When I was a manager of a music store the biggest shoplifters were the two skanky middle aged djs in town.

    At least CVS is letting the kids in. At the local malls, they have pretty strict rules for loitering teens. I surely would have been kicked out if those had been the rules during my mall rat phase.

  129. @Machina: Is your evidence is that you capitalized DO?

  130. Difdi says:


    CVS should be able to restrict who goes into their store, no matter what. This isn’t that much different from the stores in Hollywood that close their stores so that some actor can shop without being bothered.

    So if they substituted the word “black”, or “jew” or “haole” for “teen”, you’d be ok with that?

  131. Life_Sandwich says:

    This is new again? A little over a decade ago when I was still a “kid,” stores implemented rules like this all the time.

  132. rellog says:

    @dbson: What a moronic statement…

    How can you compare racism to this??? You’re an idiot!

    For all the above mentioned facts, having teens in the store is a bad idea. Anyone that says otherwise is either
    A. A teen, who usually aren’t all that logical in the first place
    B. A half-wit moron without any experience with teens…

  133. B* says:

    I used to work in a mall record store and honestly, I never had a problem with the teens. Sure it was a little annoying that they came in just to hang out, but it was harmless. It was the idiot adults who made messes for me to clean up, stole stuff, and acted like self-righteous jerk-offs.

    Actually, in every retail job I ever worked, some of the adults with young kids were the worst. They let their little varmints run through the whole store screaming, knocking things over, opening packages, etc., then looked down their nose at you when you got annoyed. Obviously not all parents are like that, but jeez, the bad ones are SO bad.

    Oh, and as for stealing, at least a teenager is so bad at it that you can spot him from a mile away. Adults are the sneaky ones who get away with it.

  134. HeartBurnKid says:

    This sort of thing is getting more and more common, and it’s a sad and distressing commentary on American life. We treat our kids like they’re all criminal little fuck-ups, and then we get surprised by school shootings, gangs, etc. Why act surprised? You’re feeding the problem!

    I’ll never forget my first job experience. I’d been hunting for a job for months with no success, until I stopped at the local mall, and the guy who ran the sunglasses cart overheard me asking a store for an application. He tells me that his clerk no-showed, and he’d have me work in the clerk’s place; if I did a good job, I can start working for him. So I do the work, and I’m suitably impressive, and he tells me to come back Monday and he’ll give me my schedule. So I come back Monday, and I find out that that manager just got canned, and his replacement refuses to hire me just because I’m 18. She flat-out tells me to my face that all the kids my age are thieves and hooligans, and she will not hire anybody under 21 under any circumstances. No lie.

    Oh, and did I mention that said mall has a policy preventing juveniles from congregating in groups of more than 5? No joke there either.

    You reap what you sow, folks. The more you degrade your children, call them thieves and liars and psychos, the more they’ll prove you right.

  135. This is great…no dumbass teenagers running around the store playing with stuff they won’t buy while I’m trying to actually purchase something. So they lose 2 Mountain Dew sales…good for them.

  136. Trai_Dep says:

    So when the hire high school kids over the summer, will their employees count as part of the total? Or, like adding two negative numbers, will it allow an extra kid in?

  137. rellog says:

    @Difdi: AGAIN…

    You’re a farking moron!!!!

    Racism and limiting underage individuals is COMPLETELY different.

    Now if they only limited underage people of a specific color, then there’d be reason to complain. Either way, linus is 100% right in a legal sense in this case.

    Oh, and jadenton and other saying that this is illegal are idiots. US citizens under the age of 18 have LIMITED rights. And in this case, they have no rights to being allowed into a store.

  138. HeartBurnKid says:

    @rellog: Were you ever a teen? Or did you spring fully-formed from your father’s head like the font of wisdom that you are?

  139. rellog says:

    @jonworld: And guess what? Your boycott would have little to no effect. Know why?

    Because in general, teens spending habits have a very minimal impact on the store’s bottom line.

    The bag of chips and soda you buy aren’t going make or break the CVS…

  140. rellog says:

    @HeartBurnKid: Care to actually back that statement up with an argument of some sort?

    No probably not, since you’re one of the teens that is pissed about having your “rights” (LOL) infringed upon.

    When I was a teen, we DID have these rules…. and that was over 20 years ago. Know why? Because teens misbehaved in groups back then. And if anything, they are WORSE today! As an adult, I realize how the actions of a group of teens can affect and impact a business and its customer base.
    Just because you want a Red Bull, a bag of “Flaming Hot Jay’s” and a place to loiter doesn’t mean you have an argument…

  141. PaulLucullus says:

    I had the same experience with Rite-Aid. As kids, the best selection of
    makeup was in Rite-Aid. We could walk there from school. When we were
    young teenagers, employees would follow us the whole time and they would
    not even act like they were doing anything else. They would hover over
    anything we picked up in the store.

    They would also illegally search students who set the alarm off when
    they were walking out. There was always school rumors about this, but I
    did not believe it until I saw my friend experience the trauma.

    I do not live in California, so searching by a normal store employee is
    illegal. When I was 13, they did this to my friend. They did not call
    the police but they dumped her purse out. She was crying and embarrassed
    when the felt her pockets on her jeans. She was also 13 at the time and
    was particularly upset when her feminine products were discovered in her
    pocket. The store clerk whipped it out and placed it with her purse
    contents on the counter. The police never did anything for our violation
    of rights, because we were 13 year olds. Our parents tried but they lost

    We never had a problem with CVS, but we all stopped going to Ride-Aid a
    long time ago.


  142. HIV 2 Elway says:

    @rellog: While an individual boycott may have little impact on CVS’s bottom line, union sponsored boycotts have been shown to have significant impact on share price. Read articles by Stephen Pruitt for more info.

  143. rellog says:

    @HeartBurnKid: Again… a baby whining. What you think that we as teens didn’t feel the same way?
    If anything teens today have FAR more rights and opportunities than teens in the past.

    Back in the day, you yelled at your parents, you either got a belt or put through a wall (depending on your age…)

    Kids, if anything have it too easy.

    Kids today have a sense of entitlement and a lack of consequences for their actions. We need to reign them in, not give them more “rights.”

  144. rellog says:

    @HIV 2 Elway: The fact of the matter is that the boycott performed by the teens, even in mass would have little impact on CVS at that location. When teens start buying for households, then their boycott may have an effect.

  145. HeartBurnKid says:

    @rellog: Care to back up your statements about teens doing more shoplifting than anybody else?

    And I’m a 28-year-old IT specialist. I just WAS a teen once, and haven’t forgotten the crap I had to go through then. I assume you weren’t, since you obviously believe that teens are marauding, semi-sentient space aliens rather than human beings who aren’t quite finished growing up yet.

    Seriously, if this was done to any other group (blacks, gays, seniors), the ACLU would murder CVS. But we take this in stride because it’s kids. Why? Why is this any less discrimination?

  146. HeartBurnKid says:

    @rellog: If I was in that location, I’d sympathy-boycott them as well. I don’t patronize businesses that discriminate.

  147. Jmatthew says:

    Oppression is opression.

    Someday young people will wise up and realize all the old people are keeping them down and sending them off to die in wars that make old people rich and will just kill off everyone over 30. Really, evolutionarily speaking you have no point in existing after you’ve bred, so why keep wasting resources on you?

    Luckily our education campaign to distract kids from their obvious physical and creative superiority is keeping them subjugated, so we’re probably safe for now.

  148. sjmoreau says:

    I had a friend growing up who successfully fought our local ‘Minit-Mart’ for discriminating by age. He now runs an organization called the National Youth Rights Association ( Check it out.

  149. Is CVS some sort of crazy old man? Are those damn kids messing with his azaleas?

  150. ahwannabe says:

    This is nothing new. The 7-11 next door to my junior high school did the same thing, and that was in 1982. Kids then were just as bad as kids now, the only difference is today’s kids complain more.

  151. HIV 2 Elway says:

    @Jmatthew: May I interest you in a:

  152. luz says:

    @ahwannabe: Cause we didn’t have the Internet! This may explain the Smiths.

  153. sean77 says:

    hah, I grew up just a few miles from Rancho Bernardo (Penasquitos). Doesn’t the entire town have a curfew that only applies to kids under 18?

  154. There's room to move as a fry cook says:

    The supermarket and Walgreens across from the local high school do the same thing at lunchtime. Students must hand over their Student ID cards and leave their backpacks at the front door. The manager says it has cut down on problems and shoplifting.

  155. DH405 says:

    They may be 50% of the customers (at that ONE time of day), but they likely account for 5% of the income.

    This was absolutely written by a teenager. Not a question about it in my mind.

  156. rellog says:

    @HeartBurnKid: Do don’t believe I EVER said that… but having spent time as retail undercover security years ago, I can say that teens and the elderly have the highest theft rates in my experience.

    As for remembering what it was like to be a teen… sure I DO remember it; which is WHY I say these rules are necessary. Likt the time some friends of mine pulled a car out of gear and pushed it downhill into another parked car for giggles…

    While there are many upstanding teens out there, the percentage of them that are trouble makers is high in that age bracket. This is due to one or more of the following: immaturity, pack mentality, hormones and a brain that has yet to fully develop.

    How many teens do you hang around with that you can speak with such authority? I speak from experience, since I teach high school science. Just because you experienced some teenage angst (who hasn’t… get it over it already loser) doesn’t mean that these rules aren’t necessary.

    Hell in Britain, they developed an obnoxious noise that only teens can hear to drive them away… If this weren’t a real problem, then WHY are the stores turning to such tactics. It doesn’t help them if they are indeed loosing good paying customers.

  157. rellog says:

    @sean77: Most cities do. Why? Because they get into trouble at that time of night… Pure and simple.

  158. Geekybiker says:

    I applaud them! Teens are loud and obnoxious, don’t buy much and drive away other customers. I work next to a high school and go out of my way to drive to locations out of walking distance when I need to go somewhere during lunch. I can only image people who have a problem with this are teens themselves, of have never had to deal with the packs of teens “hanging out” in a store while trying to shop.

  159. Smart business practice … especially if groups of teens are disruptive to other customers.

  160. Jmatthew says:

    It is just like racial discrimination.

    You should point out that teens are lazy, inconsiderate, smelly, have bad hygiene, aren’t sophisticated, are incapable of rational thought, and aren’t real people.

    Then we can put them to work in the fields and sell them to each other.

    I’ve spent my entire adult life working with teens, mostly teens in trouble, and there’s basically one universal truth I’ve come across.

    No matter how you segment out your population (teens vs adults, blacks vs whites, manga fans vs knitting fans) you’re going to have about the same number of annoying troublemakers vs nice, decent people.

    Most teens are trying their best to get by, are responsible, work hard and do their best to be good people, just like adults.

    And there are plenty of adults who go into the grocery store and are a pain in the ass. Anyone who’s ever worked retail has to know that.

  161. Jmatthew says:

    “according to the National Crime Prevention Council, about 25% of all the people who get caught shoplifting are between the ages of 13 and 17”


    Which means 75% of shoplifers are adults. Pretty sure 75% is bigger than 25%…

  162. RayDelMundo says:

    If teenagers got their heads out of their asses and started behaving in a civilized manner, people might take them more seriously.

    Maybe it’s not a shoplifting problem. Maybe it’s a loud and obnoxious group problem.
    It’s not like you see groups of old geezers coming in and yelling at each other at the top of their voices or picking up merchandise they have no intention of buying

    If it were my store, I’d turn the firehose on the self centered little bastards.

  163. rellog says:

    @Jmatthew: Ladies and gentlemen, welcome to the realm of the “bleeding-heart, unreasonable democrat.” People like you give reasonable democrats a bad name… (though some would argue reasonable democrats is an oxymoron… :)) FYI- I am a democrat…

    Jmatthew is like many educators I know… especially many school administrators and counselors. They play this idiotic “they’re just misunderstood” game and send them back to class after no real disciplinary action. Students learn there are no repercussions for their actions and behave accordingly. I can’t count how many times I have heard “fuck you, I’ll just be right back anyway” when I’ve sent students out for inappropriate behavior. These goofs never actually have to deal with ongoing behavior so it’s easy for them to mollycoddle the students and be their “friend.”

    The argument that this is the same as race discrimination is ludicrous and anyone making it, ought be punched in the nose. I doubt that most minorities would ever equate these rules to anything they’ve experienced, and it diminishes their tribulations for you to say as much.

    This person is as much to blame for our society taking a downward spiral as any of the repukes that claim everybody has an equal chance at success in the US and that people simply need to work harder to be successful…

  164. HeartBurnKid says:

    @rellog: There’s a difference between angst and discrimination. I’d count getting fired before even starting a job, not due to my actions, but due to who I was, as being the latter. Frankly, I had a rather angst-free teenhood/young-adult-hood. Well, unless you count the part about my dad dying, but that’s neither here nor there.

    I’d also count this as the latter. The store isn’t keeping teens out because of what they’ve done, but merely because of who they are.

    Chew on this: Black people represent 49.2 percent of the American prison population, despite representing roughly 25 percent of the population. Knowing this, would it be OK to limit black people to 2 at a time in the store? Of course not. Why? It’s discrimination, and treating somebody as if they’re guilty of a crime merely because of who they are, not because of anything they’ve done. It’s prejudicial.

    So, why is it OK to prejudge a 17 year old, or an 18 year old?

    @RayDelMundo: You’ve never actually been in a drugstore, have you? I see loud and obnoxious old people all the time. Especially when I’m in the pharmacy line. Maybe somebody should turn the firehose on the seniors.

  165. Geekybiker says:

    What a useless statistic. Until you provide an incidence per million anyways. Ages 13-17 sure make up way less than 25% of the normal range of ages though. So it would seem the likelyhood of a shoplifter being in that age range is greater than the general populence.

    FWIW I dont even think its so much a shoplifting issues. I thinks its a large obnoxious crowd issue driving away other business. Nearly everyone I know prefers to go to establishments that aren’t overrun with teens.

  166. HeartBurnKid says:

    @rellog: Punch me, internet tough guy. Please reach out through cyberspace and punch me.

    You are way less mature than I was at a teen. What drugstore can I go to that only allows two of you in at a time?

  167. TheNerd says:

    I agree with the comment above.

    Also, my dollar is my vote, and I would never “vote” for people like them!

  168. HIV 2 Elway says:

    @Jmatthew: Teachers like you, or whatever you do, are the reasons I will send and children of mine to private schools.

    Anyone who feels discriminating on the basis of age is racist should not be an influence on children. Teens are not a race of people. A demographic maybe, not a race.

  169. AustinTXProgrammer says:

    A convenience store near my high school did this (11 years ago). I didn’t think anything of the store, just that it was a shame so many of my peers acted so stupidly. Of course after school I commuted to work at a major computer company and worked along side quite a number of people with a college degree.

  170. SinisterMatt says:


    How would you enforce a banned list like that? I could quickly see a list like that with a blame happy store manager spiral upward in size until it was unreasonable to manage a list that size. Could you imagine some cashier having to scan a list of people with photos 20 pages long everytime someone walked in the door? And, that reminds me, how would you get pictures of people? You’d have the privacy activists screaming at you in about 30 seconds…

    While I don’t agree with CVS’ enforcement of their policies here, the store does have a right to limit who they do business with and how to control access. There must be a better way, like asking anyone who is congregating in large groups and/or acting suspiciously to leave, then call the cops if they don’t comply. The store should increase its cameras and loss prevention people too.


  171. scbelle says:

    The CVS nearest my house happens to be across the street from a big public High School. I dropped in the other day to pick up some *condoms* (yikes!) and the whole “family planning” section was under lock and key. You have to ask the manager to unlock the shelves to obtain your naughty goods. This, apparently, is the result of the High School kids plundering the condom supplies. Ya see? You don’t have to discriminate against the kids, just lock up the goods they want to steal to aggravate ALL of your customers…

    I have two incidental notes on this topic (1) at least they are using protection and (2) Way to go South Carolina! By not handing out free condoms in school, you aren’t preventing teen sex, you’re promoting teen theft! Awesome!

  172. HIV 2 Elway says:

    @scbelle: why would they pass out condoms in school when we all know the old “pull and pray” is the most effective form of birth control. Nearly 5% effective.

  173. rellog says:

    @HeartBurnKid: “deserves a punch in the nose” DOES NOT EQUAL “I going to punch you in the nose.” See how that works? What I said was not a threat, it was a generalized statement. Maybe you should go back to school.

    Whether YOU were discriminated against is neither here nor there. Boohoo, someone was mean to you as a teenager… again GET OVER IT! But either way, is definitely does not get to the level of racial discrimination that still occurs today to minorities across the country. And for anyone to suggest such, is pure stupidity.

    As for the comments from those saying that there are plenty of loud older people… they were the teens that weren’t properly raised back when… the coddled crowd.

    Again… you have ZERO experience with teenagers other than your “fond memories” of yesteryear… until you have practical experience with large groups of teens, shut your pie hole…

    And for the record…. none of my comments imply that teens are all bad… but they do tend to make foolish choices- especially when peer pressure is involved. Teens seldom have an attitude or nerve to steal when they are on their own or in a very small group.

  174. OprahHizhouse says:

    If you believe that it’s acceptable for CVS to single out all teenagers
    because “Most of the shoplifters are teenagers”, then you must also believe
    that it would be acceptable for the TSA to make every person of Muslim
    descent wait on a line for going through security at an airport because
    “Most of the terrorists are Muslim”.
    Isn’t discriminating due to generalities fun?

  175. thisisnotkathy says:

    @ncc74656m: I worked at CVS and I actually got paid pretty well. One boss even tried to give me a dollar raise that didn’t go through because it was too high a percentage of what I made, so he ended up terminating my employment and rehiring me at a higher wage. I even got paid twice for a big holiday paycheck because of a clerical error and he told me to keep it to even out waiting for the other raise :-p

    But yeah, the teenagers were obnoxious. You know it’s bad when the teenage cashier (me) is annoyed. At my store they especially like to sit across the whole magazine aisle and read cosmo or something till the manager asked them to buy something or leave. It was the adults who shoplifted more, but we would see the fancy and expensive acne products removed from the box sometimes. hehe.

  176. SayAhh says:

    Remember the “kid-unfriendly” Musicland story? (Perhaps it was a Sam Goody store.) No loitering in crappy stores ;)

    Anyway, why would kids be going into CVS stores? They suck anyway. Can’t they go to Costco for prescriptions without membership?

    Also, as long as RiteAid (formerly Thrifty Drugs) keeps selling ice creams, I could care less about crappy discriminate CVSs. I’ll be surprised to read stories about RiteAid refusing to sell ice cream to kids because there are more than two of them inside the store at one time :)

    Here’s something of a civil disobedience thing you could try. Have kids walk into the store WITH THEIR PARENTS–they don’t have to patronize the place or even buy anything at all–preferably lawyers, police or military IN UNIFORM, huge football players, or famous peoples like Angelina Jolie with many kids–and walk right by the line with all the kids and see what happens. Oh, and call a TV station ahead of time to capture the action from afar, then confront the security or store manager a la Dateline’s “To Catch a Predator” style. That’ll be fun when the guy ends up on TV and the store put on notice (or served with a lawsuit).

  177. jjason82 says:

    I’m thinking that there HAS to be more to the story than what we know. If you asked the manager at that CVS, it may be possible that he’s had an extreme outbreak of shoplifting among people that age. I have to disagree with some of the people posting above me when. I worked sales/retail before and in my experience, yes, it is people in their teens that are most likely to try and steal something. I had numerous problems with teenagers and I think only one single problem with a woman who was about forty. No, it was two women. Come to think of it, most of the teenagers stealing stuff were girls too. There was only one or two guys. Weird. I wonder if there’s something to that…

  178. dangermike says:

    On the one hand, I agree with the sentiment that they have the right to refuse business to anyone for any reason. On the other hand, they are treading on very thin ice in a day and age where anti-discrimination laws could come back to really bite them. Look at it this way — they are taking a class of citizen and treating them differently because of that class identity. Just replace teen with black or latin or homosexual or any other ACLU discriminee du jour and it shows just how bold a move they’re making in this case.

  179. LittleNell says:

    It annoys me no end when people treat my kids like shoplifters and vandals just because of their age. I’m going to a lot of trouble to raise considerate, polite teenagers–they’re probably the only two kids in North America who say “police officer” instead of “cop.” I’ve managed to convince them that civility works to their own benefit, so they’re usually pretty civilized. If they act badly in your store, go ahead and lower the boom on them–you’ll have to move pretty fast to beat me to it. But don’t undermine my parenting by providing PROOF that it’s only what you look like that counts.

  180. Nick1693 says:

    I would sincerely go down there, give them signs, and tell them to learn their f**king rights.

  181. Optimus says:

    @mikemar42: “Just … swearing because their mommy isn’t there to see them. I’m fucking glad…”

    <sarcasm>Hi, Mr. B. Pot. I’m here to serve you papers regarding a libel lawsuit from Mr. B. Kettle.</sarcasm>

  182. rellog says:


    God you people chastising CVS for this are idiots. Let’s look at some facts…

    Teens are prone to folding under peer pressure and often behave poorly when in groups… aka a pack mentality.

    Teens have immature prefrontal cortex, which makes them prone to making poor decisions.

    Most teens go through a rebellious stage and often behave in a manor contradictory to societal standards.

    No matter how well behaved YOUR child is, there are plenty more that are not. And often when YOU aren’t around… their behave digresses.

  183. rellog says:

    For those of you saying that they have all these rights…

    Then should we hold them to a contract if they sign one? Because currently, they aren’t subject to the same laws we adults are.

    How about holding all teens to the same punishment that adults are? “No more juvie- it’s the big house for you…”

    I also suppose you’re all for allowing kids to buy handguns and alcohol, right? I mean, heck, we adults have that right…

    Why don’t we allow these things? BECAUSE THEY’RE FREAKIN’ KIDS!

  184. BytheSea says:

    I know this is common, but I think a case could be made that CVS is restricting teens’ medical care by singling them out and embarrassing them. Kids can’t drive, and therefore can only go to certain stores; arranging how to get somewhere and when is a specific and involved process. Kids need to get their contraceptives, yeast infection suppositories, prescriptions, tampons, jock itch cream, and lube somewhere. If this store is singling them out and making them feel overly watched by both adults and peers, they won’t feel comfortable getting all the supplies they need to protect and ensure their health (and not have unwanted babies!).

  185. Lucky225 says:

    Roflz some local store here does the same shit, I thought it was ridiculous, I’m sure the slaves that blame the consumerist will be shouting their arguments about owner’s rights, trespassing, and how if you don’t like it to shop somewhere else, until there is no where else to shop, then they’ll just tell you it’s not a big deal and you better conform or you’re a terrorist.

  186. blong81 says:

    @RayDelMundo: Of course you don’t see groups of old people yelling outside a CVS. They’re to busy walking around the parking lot trying to remember where the fuck they parked their car. Or they’re in Florida getting ready to die.

  187. Meathamper says:

    That calls for an age discrimination lawsuit. Class action, anyone?

  188. lovelygirl says:

    A local trip by the high school?? I know schools are cutting costs these days, but that’s ridiculous! ;)

    I think that CVS’s rule makes sense. I see a lot of kids my age and younger totally messing up the store, not to mention shoplifting, therefore making things harder for the people who end up working there. They can be loud and disruptive too, distracting other customers, and they don’t have nearly as much money to spend as adults. Sometimes I cringe when I see other 18 year olds in the store, to be perfectly honest.

    I just wonder if this rule applies to teens by themselves or also those accompanied by a parent? It would be a bit overkill if those accompanied by parents counted as the 2 teens allowed….

  189. Boredom is the cause of most childish pranks and mischief.

    Adults (a state of mind not a chronological age) are busy with work, family and other segments of their lives. Generally speaking Adults do not have time to re-arrange the condom or battery display.

    Children and Teenagers do not have the same concerns and often become disruptive out of boredom. In a store that I previously worked a young child re-arranged a battery display into color coordinated chaos because the child was bored waiting for her mom’s hour plus shopping trip.

    Common problem.

    Teens migrate to places to “hang-out”. When I was 13 it was the candy store next to the school. Cool place that got all of my allowance. But if we were not a paying customer the store encouraged our quick departure.

    A store that is being over-run by teens that have no specific goal being in the store can be figuritively destroyed by boredom. Keeping the teen count to a minimum only makes sense….. IF the teens are really an issue.

  190. cloud-on-a-bike says:

    I think that’s pretty awful. Granted I totally understand that a lot of teenagers are annoying as hell because I deal with them every day at my job, but I know that just because you’re a teen doesn’t mean you are a jerk and I would be upset as a teen if I ever encountered something like this.

    I know it doesn’t stand for all CVS locations, but at the CVS here I think most of the shoplifting came from the employees. My friend worked behind the counter and would steal cigarettes constantly along with other pricey things they kept back there. She worked there until she was 18, I think. Oh, wait…

  191. thelushie says:

    Ok, since this thread has turned into hatefulness, I will tell a good story. This happened Monday night at work. People who work retail will love it!

    We had a mother and two children walk through the store. One of the kids started to scream in that high pitched kid scream that goes right through to your core. The mother took the child by the arm and stated “There are people who work here who do not want to hear you scream. Stop it. If you don’t, we will leave.” A few minutes later, we heard the scream again. And watched the child be picked up and taken out of the store.

    We all had smiles on our faces for the rest of the evening. I am thinking that kid is going to grow up to be a great kid!

  192. lauy says:

    I worked at Osco Drug during college for 3 years. We had the same policy (we were located right next door to a junior high). It was only in place weekdays a couple hours before and after school (24 hour store).

    After the first month the policy was in place, shrink figures dropped significantly (can’t recall exact numbers, this was 10 years ago). Coincidence? I think not…

  193. bombaxstar says:

    @rellog: I like how everyone who disagrees with you is an “IDIOT!!!!”

    Wow, wow, wow.

    Every comment you make hurts to read. Your responses are childish (“you need to GET OVER [your teen angst]!!!!”

    Seriously, you’re harping about teenagers sucking and being immature; look at yourself.

  194. rellog says:

    @bombaxstar: When in a store, I am respectful of others. I do not steal, nor do I purposefully annoy others for fun.

    The people that scream about “teenagers’ rights” ARE idiots… plain and simple. The fact is that The Supreme Court has time and again sided against teens in cases that deal with their “rights.” So for anyone to make an argument that this is illegal, or warrants a class-action, well, they aren’t living in reality.

    It is also quite pathetic to compare the racism that minorities have experienced and compare them to not being allowed into a CVS. This is NOT age discrimination… just as it is not age discrimination for curfews to be put into place.

    As for your “delicate” soul, hurt by my big bad mean ol’ words… just stick your thumb in your mouth curl into the fetal position and fall asleep… ya big baby!

  195. Morticia says:

    Obviously the company have identified a problem and have come up with what they feel is a solution.

    I’m sure they didn’t just decided this policy for the sake of it. There will be a reason behind it.

  196. defectivesealion says:

    I can’t believe you people! This is pure discrimination based on a stereotype. Everyone complains about teenagers when there is every bit as much variation in temperament between teenagers as there is between adults. I love the false statistics of 90% this or that when that’s obviously completely made up. Of course you would remember the teens you see who are behaving in a typically “teenage” manor, that’s what you expect! It’s been shown many times that we ignore observations when they don’t follow our previous prejudices. You see one group of teens in a day acting a certain way and it causes you to completely ignore the many many other teens you saw the same day acting responsible and non-stereotypical. It’s a self-fulfilling prophecy.

  197. shamowfski says:

    I wish all stores did this. Kids are f’ing annoying.

  198. shamowfski says:

    I would shop less online and more locally if stores had a designated day/time when no one under 21 was allowed.

  199. RayDelMundo says:

    No, I’ve never been in a drugstore before, What do they sell there?

    I’ve seen loud & obnoxious old people too. They just don’t descend en masse on a store like these teenage punks do.

  200. Bourque77 says:

    @Quietly: We had that problem here near the local mall kids cruised around a lot until they started having cops crack down A few years later there was a bigger better mall built not to far away now they are loosing stores left and right

  201. Bourque77 says:

    @shamowfski: I just wish they would ban all annoying people then i could shop by myself because everyone will get on my nerves at some point so i shouldnt have to deal with them

  202. Dyscord says:

    This isnt new. I’ve seen signs like that in stores, usually gas stations. They’re usually in a bad neighborhood or something along those lines, so it’s really nothing to get worked up about. A place like CVS SHOULD invest in a better security system though.

  203. bombaxstar says:

    @rellog: “As for your ‘delicate’ soul, hurt by my big bad mean ol’ words… just stick your thumb in your mouth curl into the fetal position and fall asleep… ya big baby!”

    Once again…any valid point that you make in your comments is completely overshadowed by your blatant immaturity. Good job.

  204. KPalicz says:

    There are nine states in which a policy like this would be illegal:
    Delaware, Florida, Maryland, Michigan, Montana, New Hampshire, New Jersey, Oklahoma, Virginia

    This appears to be in California so there isn’t anything that can be done legally, but I highly recommend the original complainant do something about this. Speak to the management about it and get community members (both young and old) to write letters and call to complain about the discrimination at this CVS.

    Just a few months ago a NYRA chapter in New Jersey took on a McDonalds that had this exact same policy where they had a separate line for students. They contacted the management and explained their case and won. Of course the law was on their side so that made it easier, but I highly recommend people take action against stores like this.

    The National Youth Rights Association has been active opposing ageism in business like this. Everyone here who knows of stores in their area with similar policies and wants to do something should join NYRA and start a local chapter. If letters and meetings don’t work you can always protest and do a picket line out from to drive away business.

    Check out NYRA here:

    Alex Koroknay-Palicz
    Executive Director
    National Youth Rights Association

  205. duffbeer703 says:


    I worked in retail when I was in school, and the profile of a shoplifter definately varies from store to store. In a place like a convenience or drug store, particularly near a school, teenagers are like fucking grasshoppers.

    The boys break stuff and steal stupid shit, the girls rob the makeup counter blind.

  206. mominma says:

    You know what I dislike about CVS and Rite Aid? They have no public bathrooms. I have a small child who has a medical condition the necessitates the use of a bathroom when needed. At both CVS and Rite Aid my small child has been denied the use of a restroom while we were waiting to fill his prescription for a medication that is needed to help his urinary muscle spasms. Folks, common sense! Clearly he has a medical need and there is proof in your computer!

  207. Karyuu says:

    Many commenters have displayed less maturity in this thread than all the teenagers I have encountered today – near a school, beach promenade, and a huge mall. You are the grown adults who are supposedly so much more valuable than these members of a new generation, that will remember your snide behavior and need to deal with you in your old age? Charmed.

    I’m no longer a teen, though I’m of a very short stature and look a lot younger than my actual age – the shit I have to put up with sometimes from someone who assumes anything about me purely based on how young I look… It can ruin what may have previously been an absolutely blissful day. I’m an adult and I can deal with this in a healthy manner. But with growing teenagers being constantly surrounded by such attitudes, which mold their perception of the world and their worth, I’m not surprised we have crimes in schools and young suicides.

    And then these same self-righteous “adults” come around and blame video games for something that has always been in their power to help.

  208. AmityCurry says:

    Well, there are two problems:

    1) CVS’ local store attitude. Customers should always be treated

    2) Fire Marshall’s maximum occupancy. A High School or Middle School
    letting out for lunch or end of day can overwhelm an establishment and
    render it unsafe

    Shoplifting my ass.I’ve been through shrink training in retail and it
    happens in all age groups for various reasons. A store should be allowed to
    control influx. They should just be nice about it: just counsel patience
    at the check-in point. Local law of course should be consulted, but there
    are legal limits to how many people can cram into any space.

  209. Bruce_A says:

    Good grief, what a lot of nonsense! When I was in high school in the mid-80s the local pharmacy (a local chain long since subsumed by the CVS juggernaut, as it happens) had a similar policy. Unless accompanied by a parent there could be a grand total of four kids in the store at any time.

    Considering how disruptive kids can be it always seemed like a good idea to me. And yes, there was trouble with shoplifting.

  210. thoseturtles says:

    Honestly, I have to say that this policy is insane. 85% of the teenagers that I know are kind, law abiding citizens. They are NOT the wild juvenile delinquents that previous commenters have posted them as Steryotyping is just wrong.

  211. You hate your job but you're still working there? says:

    If they would’ve pulled a particular gender or ethnicity out of the lines and permitted them to only go in with staff approval because they’re supposedly more likely to shoplift I don’t think it would be a question anymore that what they’re doing is bizarre and should be unwelcome in today’s society.

    “When asked about the policy and they commented that it was to prevent shoplifting and that it was legal because it wasn’t excluding customers it was just dividing them by race.”

    Doesn’t sound very pretty, does it?