A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn’t, of course, but that didn’t stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today?
Kingston S: Welcome to HP Total Care for Desktops. My name is Kingston. How may I assist you today?
Consumerist Reader: hello my compaq has expanded leaking capacitors
Kingston S: Hi [redacted], how are you doing today?
Consumerist Reader: my compaq has expanded leaking capacitors
Kingston S: I understand your concern. Let us go through the issue and check how best we can resolve it.
Kingston S: In order to understand the issue better, please let me ask you few questions.
Kingston S: May I confirm your email id as: [redacted, but misspelled]?
Consumerist Reader: it’s [redacted]
Kingston S: Alright. Please let me know if the operating system in your computer is Windows XP.
Consumerist Reader: it’s xp
Kingston S: May I know when this issue started?
Consumerist Reader: it’s been intermittent for a while it’s gotten progressively worse with the compter hanging or not starting
Kingston S: May I confirm the model number of your computer facing the issue as: Compaq Presario 6010US Desktop PC?
Consumerist Reader: that’s correct
Kingston S: [redacted], I am sorry about that but I will not be able to assist you in this regard as it is out of my support boundary. Shall I share my views with you instead?
Consumerist Reader: what?
Kingston S: [redacted], you can contact the Authorized Service Providers and they may be able to do something for this.
Kingston S: This is because this was one of the best computer model when it was released.
Consumerist Reader: is there a phone number?
Kingston S: Now, that it has become old, and the options for taking it for a bench repair is not left at all.
Kingston S: The phone support is a paid support.
Kingston S: [redacted], don’t you think it is high time to upgrade your PC?
Kingston S: Why I suggested that because HP is selling new computers at attractive discount prices which has got all the Advanced features and latest technology support.
Kingston S: It is also shipped with the latest Windows Vista operating system.
Kingston S: There is an instant rebate going on with HP. You will get computers from HP even with the latest Windows Vista operating system preinstalled starting from $ 350. Isn’t that an awesome offer?
Consumerist Reader: I think I’ll buy a Mac
Consumerist Reader: Compaq/HP obviously doesn’t support what they sell.
Consumerist Reader: I’ve heard there are nothing but problems with Vista
Kingston S: If you are getting an operating system with same features and if it more user friendly, you should go for it. I am sorry. This product has become obsolete. So, Authorized Service Providers may be able to assist you.
Consumerist Reader: So you/hp can’t help me?
Kingston S: I am sorry. I can only assist you with a PC upgrade now. If you are interested, we can arrange a call back only for upgrading to the up to date PC which we support completely.
Consumerist Reader: This is the last hp product I will ever buy.