Manager Photographs Teenagers And Says They Are Banned From The Apple Store For Life

Whatever you do, don’t download any fun 3rd party programs to the iPhones at the University Avenue Apple store in Palo Alto, California. You may be detained for 2 1/2 hours, then photographed and told that other Apple stores will be ” on the lookout” for you.

From the San Jose Mercury News:

We’re halfway down the block when the manager comes running out and tells us to stop right there,”‘ Fukuba said.

The students were ordered to return to the store, where a security guard and the manager called police, Vicenti said.

Sgt. Sandra Brown confirmed that the store called the Palo Alto Police Department and an officer responded, but made no arrests. She said the store issued the teens an “admonishment” to leave the store, but police did not force them out.

After being lectured by the manager on the dangers of “hacking” into the phones, the teens were photographed and told their pictures were being sent to all Apple stores “so they’d be on the lookout for us,” Rogers said.

He and Patel were then allowed to leave. Fukuba and Vicenti, who are both under 18, had to wait for their parents to come pick them up.

Over the next few days, the boys worried about the ban’s repercussions.

Fukuba wondered what will happen if he needs to get his computer or iPhone repaired.

“I’ll have to get a friend to buy stuff for me, like a drug deal,” Fukuba said.

Later in the week, the teens had heard through a friend that a different manager had told said they were still welcome at Apple, despite what the other employees had said.

“I’m not really sure what’s going on,” Fukuba said.

An Apple spokesperson confirms that the teenagers are not banned from the Apple store in any way: “They were not banned from that store or any other store,” he said.

Teens say they were banned from Apple stores for life, company denies it [SJMN]
(Photo: epicharmus )


Edit Your Comment

  1. Negative says:

    That kid seems to know more about drug deals then he should.

  2. Pylon83 says:

    This is the kind of stuff that happens when people don’t know their rights. I blame part of it on the High School system that makes no effort to teach such rights. The kids had no obligation to return to the store, and should have refused the managers request to do so and proceeded home.

  3. DelGrady says:

    Exactly. They should have kept walking.

  4. MissTicklebritches says:

    @Pylon83 sounds like false imprisonment to me!

  5. tmed says:


    Damn skippy!

  6. audreyhorne says:

    imagine what would have happened if they had tried to give the manager cash to let them leave…

  7. Phenostar says:

    Apple needs to be working a little harder when hiring these managers. I’ve dealt with some major asshat managers at apple, and this just seems a little too commonplace.

  8. IphtashuFitz says:

    Stupid manager on a power trip…

  9. Edge23 says:

    Yeah, that is a big deal and we all need to discuss the plight of civil rights in this country.

  10. gqcarrick says:

    @Pylon83: Exactly, and if they don’t know their rights and aren’t being taught in high school then their parents should have damn well told them! I would have kept walking thats for sure.

  11. I don’t know about any other high school, but mine never offered any life skills classes. In fact, they didn’t even offer anything close to that. (And I just graduated)

    I’m glad I have the Consumerist to teach me these things! :)

  12. snoop-blog says:

    Another reason to not buy Apple. They are all elitists, and put themselves on such a huge pedestal. The kids being that they are 18, shouldn’t have had to wait for their parents. I can’t tell you how many stories I’ve read on here about an Apple “genius” or employee or whatever being a douchebag.

    On a different note, does that kid really do his drug deals like that because that’s crazy giving someone else your money and trusting them to bring you back your shit! Especially at 18 years old.

  13. Pylon83 says:

    I read the article. Based on the few facts it contains, I don’t think it probably amounted to false imprisonment. It’s a pretty high burden, and there is no evidence that they asked to leave, or were physically prevented from leaving. There has to be some force, or threat of force, keeping them there. If there was a locked door, etc. keeping them in, then yes, maybe it was. But based on the little information we have, I’d say it probably doesn’t rise to that level.

  14. muffinpan says:

    Damn whippersnappers should be home studying.

  15. DoktorGoku says:

    Apple products, in my experience, have been really solid- but I’ve visited Apple stores 3 times, and not one of those times was positive. I think the stores cater to a bit of a different crowd.

  16. jjeeff says:

    @Pylon83: YES!

  17. joemono says:

    @snoop-blog: They are not 18. “Fukuba and Vicenti, who are both under 18, had to wait for their parents to come pick them up.” (Emphasis mine.)

  18. snoop-blog says:

    @joemono: Oops. My bad.

  19. Pylon83 says:

    I’m not sure it matters if they are 18 or not. The store doesn’t really have any right to detain them to begin with. Had they protested at being held, the store could be in some real trouble.

  20. snoop-blog says:

    @DoktorGoku: I’d rather have a shit product with excellent customer service, than have an excellent product and shit customer service for on reason: Your products can only be as good as your customer service.

  21. privatejoker75 says:

    ummm..lawsuit anyone?

  22. bossco says:

    Probably more to the story than this version.

  23. alstein says:

    Well, the kids were in the wrong. You don’t put programs on something that isn’t yours. The Manager had a right to ban them from the store for that I think, though it is kinda asshattery.

    I’m thinking those programs they put in weren’t harmless- but even, there are missing details, so can’t say for sure.

  24. strangeffect says:

    The manager’s version left in the part about the flame thrower.

  25. Pylon83 says:

    The kids were in the wrong, but that doesn’t give the store the right to detain them. Shopkeepers privilege only applies to shoplifting. They certainly have the right to ban them, but not to keep them in the store against their will. That said, there isn’t any evidence in the story that they were held against the will.

  26. friendslikeJimRome says:

    Like Fukuba is the kid’s real name. What would be the grounds for the kid’s suit, “He was really a jerk, man. We were just fooling around, like you know?”

  27. Asvetic says:

    I blame the customer, this could have been avoided if instead of listening to the manager from the street, they kept on walking.

  28. SpdRacer says:

    @snoop-blog: Not 18.

  29. Geekybiker says:

    No kidding. I would have given the manager the finger and went on my way.

  30. huntsterUNC says:

    Kudos to the manager!! The manager was doing his job protecting his store’s assets.

  31. seamer says:

    @Pylon83: The presence of a security guard detaining you is legally accepted as under arrest in most countries. They don’t even have to say “you are under arrest”, just the idea that you are arrested is legally binding when suing for false imprisonment.

  32. CrazyNyceDave says:

    “they’d be on the lookout”

    Can’t read that without thinking of Burt Reynolds in ‘Boogie Nights.’

  33. Pylon83 says:

    But there still has to be some sort of actual detainment. They presumably voluntarily went with them back to the store. There has to be something more than simply feeling compelled to stay in order to qualify as false imprisonment. Unless you can provide some sort of authority for your proposition that a private security guard being present constitutes arrest, I’m going to say that you’re wrong and it isn’t “legally binding”.

  34. freshyill says:

    Well if they’re installing anything on the iPhones, they’d have to jailbreak them, and if I was the manager, I sure as hell wouldn’t want them doing that.

    If the kids were doing this, the right thing to do would be to go back to that store, apologize to the manager for screwing with the store’s stuff beyond what is reasonable, give him the opportunity to apologize for keeping them there, and then magically no harm, no foul.

  35. mannyv says:

    Just an FYI, what the kids were doing is the equivalent of going into a car showroom and sticking a piece of chewed gum on the floor model.

    Yeah, it’s not a big deal, but it’s a pain in the *ss to clean up and wastes everyone’s time. Plus it’s annoying, ugly, and may cost a sale.

    Unwarranted? Well, they won’t be jailbreaking phones in-store anymore, so they’ve learned something.

    That something, of course, is to move faster when you’ve done something a bit funky to someone else’s property.

  36. The Great Aussie Evil says:

    It’s called CRACKING, not HACKING!

  37. HIV 2 Elway says:

    I was in an Apple store last week and counted 3 popped collars.

  38. Hobz says:

    How were they doing something wrong? Was there a sign next to the phone stating that you shouldn’t install applications on the phone? Were the phones locked down, not allowing anyone to install anything? The phones were DEMO units. They were there for people to play with. They had internet connectivity which allowed them to TRY software on a phone that they may have wanted to purchase.

    I find it funny that the article also mentioned that Apple was planning on allowing prospective customers the opportunity of installing applications on their demo units.

    So who’s in the wrong?

    The students for doing something that I myself may have even wanted to do (To truly test the capabilities of the phone prior to throwing down that much cash)?

    Apple for being so exclusive that their employees think you should have a background check prior to buying anything?

    Or the manager for being a total douche and not seeing 4 college bound kids that he just pissed off (That will most likely by an Apple because it’s cool)?

  39. bobfromboston says:

    @Pylon83: So, you think high schools, rather than teaching, oh, math and science, should have classes in how to deal with over-aggressive store managers, your right not to show your receipt at Home Depot, etc.?

    Thanks, but I’ll teach my kids that stuff myself and leave it to the schools to teach calculus and physics (which I always sucked at).

  40. Juggernaut says:


  41. DeepFriar says:

    Same thing happened to Bart and Millhouse at the Android Dungeon.

  42. Annewhodidntlikeproflowers says:

    for a store that’s selling merchandise worth hundreds of dollars, i think they were absolutely correct in reprimanding the customers – ESPECIALLY kids.

    again, consumerist, i urge you to think a little more critically about your posts. your starting to make a point for the retailers and losing your credibility – it’s not okay to waltz into a store, break their stuff, and run.

  43. ndjustin says:

    @mannyv: I’m not sure the piece of gum analogy really holds up. It’s more like going into a car show room and putting on a body kit on the car. They altered the way the phone works.

    It wasn’t their property, it was four teenage boys, who usually are not up to any good when it comes to other people’s technology. This is why high schools spend so much time locking down their lab computers.

    The law is a little gray here because it really amounts to damaging the property but the law isn’t quite there yet because the physical phone is unchanged but the software is changed.

  44. Buran says:

    There is no way that I would go with anyone who randomly ran up to me demanding I accompany them somewhere. I’d be running toward the nearest exit screaming for help at the top of my lungs that someone is trying to kidnap me — but that’s me personally. Store managers are not cops.

  45. joemono says:

    @Pylon83: Yeah, I agree. I was just pointing out that particular fact to snoop-blog.

  46. chargernj says:

    @Negative: All the kid indicated was that you need an intermediary to purchasing illegal substances. So now he knows too much about drug deals? That’s a bit of a stretch don’t you think? Most people, especially teenagers know that buying drugs may require jumping through some hoops, even the ones who don’t use drugs.

  47. parabola101 says:

    WTF!? where does APPLE find these people? is this how they TRAIN them??

  48. snoop-blog says:

    @chargernj: Um ok, wrong! Teens don’t have to do anything but be teens to get drugs. Didn’t you ever go to high school? Drugs find you, you don’t find them. Besides @Negative was attempting to be humorus.

  49. EBone says:

    They had left the store and the manager and security guard made them return and help them for two hours? That my friends is a nice juicy false imprisonment suit. Even if they had been suspected of shoplifting, there’s a very narrow window of time when you may detain a suspect after exiting the store.

    Chasing someone that’s down the block already, because of mischief (it’s not vandalism because it’s not permanent), making them return, and holding them for two hours is criminal behavior in itself.

  50. EBone says:


  51. pengie says:

    From the article:

    “Rogers, who said he worked for the Palo Alto Apple store during the holiday season, said employees are trained to restore the iPhones and computers each night so any downloaded applications would be erased before the next day.”

    One kid shows the other kid the application capabilities and they get detained for it, even though employees are trained to wipe the phones every night? Okay.

  52. snoop-blog says:

    @chargernj: Take it from someone who has smoked pot everyday for the last ten years. There are NO hoops to jump through. As lazy as I am, I wouldn’t even get high if it required a bunch of bullshit to do it. And the first few times I did smoke weed, I had already passed up free offers for the first year or two, and only after saying no for two years I thought what the hell why not.

  53. DoktorGoku says:

    @snoop-blog: I can definitely see that approach. I’m so cynical at this point that I just usually end up hoping that my product will never require me to get customer service.

    Now that I think about it, actually, I can only think of one company I’ve ever received excellent customer service from- Sweetwater music. Unfortunately, that’s almost a niche business.

  54. velho says:

    This SJMN article, and so many others, are so poorly written it is amazing. There was no mention if the kids jailbroke the phone or it was already that way. MSM quality is crap when it shoudl be improving to compete with interwebs.

  55. snoop-blog says:

    @snoop-blog: One more thing about drugs: most of the dealers are highschoolers. I am old enough to feel wierd that I am buying my weed from a kid, but they have all the hook ups, and the best prices. As I get older I notice less and less adults smoking and selling as they have kids and grow out of it. Plus underage dealers are less likely to do any jailtime and they know it. At least we knew it when we were kids.

  56. snoop-blog says:

    @DoktorGoku: sweet-water rocks! They are truely a great place do equipment.

  57. quirkyrachel says:

    Wait, they called the police because they downloaded 3rd party software onto their iphones?

  58. dogmatixx says:

    @ The Great Aussie Evil: Actually, in this case, I think you could make a case for using either the word cracking or hacking. Or script-kiddie-ing. What these kids did was use their knowledge of some simple tools to alter the software on these iphones. They weren’t really “cracking” since they weren’t accessing private data or giving themselves access to a private system. They were hacking around (meaning, fiddling with the software for recreational purposes) with some phones that didn’t belong to them. They didn’t have a right to hack the phones at the Apple Store. But I think it’s fair to call what they were doing hacking. Just like when we used to open up BASIC on the computers at radio shack at the mall and code up a quick program to make it scroll rude messages on the screen. Simple, sophomoric hacking, but still hacking.

  59. snoop-blog says:

    @DoktorGoku: I’m with ya. Usually a great product that’s built to last will be made by a company that stands behind it fully.

  60. Pylon83 says:

    The problem with making that assertion is we don’t have enough facts to know if they actually forced them to return or just asked them to. If they went back voluntarily, there is no false imprisonment.

  61. Veeber says:

    Even though the machines are wiped every night, (well the desktops and laptops are wiped every reboot) some of the stuff that kids are doing to these machines is downright obscene and can cause problems for the store. I previously worked in an Apple Store and teens would constantly come in and take up rows of machines taking photos to put up on myspace and basically keeping customers who wanted to learn about a machine from having access. We ended up having to ask a lot of teens to leave, especially when they started getting roudy, (playing music, holding little dance offs, video taping acrobatics…).

    That stuff is generally benign, but ties up the store and resources. What gets really out of hand is when the teens would bring up pornographic websites and videos and then run out of the store thinking it was really funny. When we would prevent them from coming backin in they would scream that we were being racist. While we don’t know what they loaded on the iPhones, if the software was offensive and not caught, we would be seeing headlines for “Apple Store iPhones come with Porn!”

  62. mcjake says:

    OK. So what about the fact that these kids were unlocking display floor iPhones and creating hours of work for the poor employees of the store.

  63. calvinneal says:

    Why did the kids go back to the store after they left.

  64. Chairman-Meow says:

    Oh noes!

    i wonder if this incident will go on their “permanent record”.

    The horror of it all……..

    Wanna bet if these guys were a little older the asshat manager would have done something different ?

  65. mike says:

    @The Great Aussie Evil: Dude, that battle was lost a long time ago.

    If the teenagers were on the way out, the manager can “request” that they be stopped. But the manager cannot block an exit or detain the person. I’m not some slick city lawyer but no one, except the police, can detain me for any reason. The only acception is if they are making a citizen’s arrest, in which case you better be sure otherwise you could get sued.

  66. WBDFQ says:

    Why did they go back in the first place. That manager would have got a clear “go fuck yourself” from here.

  67. Pro-Pain says:

    It is my personal opinion that more random violence is needed in situations like this. Give that asshat of an Apple store manager a REAL REASON to call the cops after calling you back to the store for something so rediculous and not allowing you to walk out. Once, I was wrongly stopped for shoplifting when I was almost 20. The Manager was beyond a jerk to me and tried to falsely imprison me. He told me he was calling the police and I commented that do you really think they’ll get here before I cause you $5,000 worth of detal work? He immediately backed off, I walked out. I was willing/ready to back my threat up. Idiots need to be physically manhandled and scared shitless, THEN and ONLY THEN will they wise up…

  68. dookas says:

    That’ll learn ’em.

  69. Pylon83 says:

    Yes, physical violence solves EVERYTHING.

  70. Doc Benway says:

    Still waiting for the official Fanboy excuse for this.

  71. MeOhMy says:

    So it says they left the store, then the manager chased them out the door and asked them to return to the store…and THEN the store “issued them an ‘admonishment’ to leave the store”?

    “Hey get back in the store! I’m calling the cops! Please leave!”

    Anyway, having been a teenager once something tells me these kids, described as “regulars” hanging out at the store are probably always coming in and just generally being a nuisance. I think there’s more to the story than what is in this article.

  72. EvilConservative says:

    @snoop-blog: Thanks for explaining why your opinion is so worthless. No better example of putting yourself “on such a huge pedestal” than deciding the state and federal laws regarding drugs (or anything else) simply don’t apply to you.

    Kudos to the store manager who hopefully taught these kids a lesson. These stores are business places, not playpens or Internet access clubs for kids. If one was really showing another a product feature, it simply would have been polite to ask a store-employee to assist or be involved. Changing stuff on the sly is either rude or simply easily-correctable vandalism, but still rude. They shouldn’t have kept them around for 2 hours, but giving them a talking-to is fine with me.

    Kids aren’t adults and don’t have the consequences for all their actions in law and shouldn’t necessarily have all the same rights — there is merit to simply starting with “respect your elders” at least until all the facts are in as long as they aren’t endangering the kids. Not everyone expecting some automatic respect from children is a douchebag.

  73. Jesse says:

    @Troy F.:

    I have to believe you to some extent. This probably isn’t the first time someone downloaded 3rd party software to a device in an Apple store.

    The kids were probably being a nuisance and the software part is only a portion of the entire story.

  74. sega8800 says:

    is it really illegal to hack your own apple product? lol other than void your warranty?

  75. Pro-Pain says:

    @Pylon83: Not everything, don’t generalize my comment. I just meant in THIS CASE.

  76. carbonmade says:

    @Pylon83: You’re right, once they were outside of the store, they were no longer on “company property” and did not have to return to the store.

  77. ionerox says:

    @Pylon83: It would take someone at the store less than 5 minutes to restore an iPhone back to whatever their store software settings are- which they do every day anyhow.

    If the kids were being a pain, the store should have just told them to leave. Sounds like this was one crabby-ass over-worked manager that shouldn’t be managing anything involving people.

  78. “I’ll have to get a friend to buy stuff for me, like a drug deal,” Fukuba said.

    Good way to get yourself a light bag.

  79. MYMHM says:

    whether or not it WAS false imprisonment, I just find it sad that the kids didn’t have any idea they COULD refuse to return, or when faced with the “authority” of an Apple Store general manager, that they COULD ask to leave.

    It’s like when you read about school kids in Texas who think it’s illegal to question the president.

  80. dmuth says:

    I hope that the store manager in question no longer works at Apple.

  81. battra92 says:

    @seamer: The presence of a security guard detaining you is legally accepted as under arrest in most countries.

    Especially those jackasses that they hire as Mall Security who couldn’t get on the force so they pretend to play policeman.

    I love my Macbook, though I am not of the church of Apple. They make great products but way too expensive for what they are.

  82. weakdome says:

    I can totally see why this happened.

    Manager: Hey, you, kids! Stop! What are your names?
    Kid: Fukuba!
    Manager: What did you say!?
    Kid: Fukuba!
    Manager: Fuck you too, kid!
    Kid: No! FukUBA!
    Manager: Why you little brat! I am going to detain you for 2 1/2 hours until your parents come get you! That’ll teach you to disrespect!

  83. Norcross says:

    “”I’ll have to get a friend to buy stuff for me, like a drug deal,” Fukuba said.”

    Or maybe not buy a Mac.

  84. khiltd says:

    Why would anybody actually want to go into an Apple store more than once?

  85. coolkiwilivin says:

    Teach rights? The schools aren’t even freaking teaching math. Unless it’s the new math, “1+1 is and how does that make you feel? Oh and marriage also does not mean what you think it means.” One of our local elementary schools has a huge sign in the cafeteria. “Success is measured by effort.” No Success is measured by Success. Of course the kids in school think it’s illegal to question the president, the NEA is NOT about teaching it’s about making sure everyone gets more money. But hey why does it matter these kids were probably clinging to their guns and religion which caused them to do this stuff.

  86. snoop-blog says:

    @EvilConservative: Abraham Lincoln grew pot, so did Geroge Washington. Ever stop to think why it’s illegal? So when they did prohibition you thought that was ok? It’s a fucking plant that my god said I have the right to use. Before you talk shit about weed, understand a lot of people you respect, probably have or do smoke weed. Obama wrote in his book about how he used weed to help find himself. Clinton smoked weed. Does that make their opinion worthless? Picasso drink absinthe, many great minds experimented with drugs, but go ahead and follow your shepard blindly.

  87. algormortis says:

    It seems to me that Apple Stores are really good or really bad. It’s actually sort of amazing that such disparity exists.

  88. corbincon says:

    That’s pretty horrible for an Apple store. They might be dealing with a false imprisonment claim if these kids want to push it. I know I would.

  89. chewiemeat says:

    I don’t see what the big deal is. Teenagers are not adults. They do not have the full rights granted to those who have reached the age of majority. That’s why parents are allowed to beat them as if they were property and schools are allowed to infringe on all sorts of their rights without reprecussions.

  90. Landru says:

    The publicity from this will bring a whole new class of shoppers to the Apple stores, all of which will trying to download games onto every device they can get their hands on. Last time I was there, I didn’t see any signs prohibiting this.

  91. joellevand says:

    Okay, everybody in the story is in the wrong.

    The kids are jerks for jailbreaking an iPhone they don’t own. Like someone else already posted, it would be like going into a car dealership, pimping out the car, then walking off again. The time and effort to restore those phones isn’t like wiping the saved files and bookmarks that the employees normally do every night. With a jailbreak and added apps, they’re going to have to wipe the phones and start over. And, as the article mentions the kids being regulars, they’ve probably done it before and are just being asshats.

    Also, why return when asked? WTF?

    BUT the manager is wrong as well for bringing the kids back and detaining them for two and a half hours, photographing them (now THERE’S the lawsuit) and then “banning” them. Better solution would be to ask the kids to return to the store and (assuming their stupid enough to do so) calling their parents.

    Contrary to popular belief, there’s nothing wrong with calling the parents of kids who are misbehaving–other than the fact that parents normally side with their unique, beautiful snowflake offspring. It was not that long ago that I was a suburban kid and if I did something like break a neighbor’s window or egg a neighbor’s car (did both at a tender age, though the window breaking was accidental due to a rough street hockey game) I was walked home by the offended party and my parents and the victim sorted out some agreement about how I’d make things right. (Usually lost allowance until the damage was repaid, or washing and waxing the neighbor’s car. Ugg.)

    Yes, it’s not just in the movies. Stuff like that happened. In the 80s, no less!

    Why kids can’t be held accountable for being brats (which is the prerogative of all kids, btw., and why the job of parenting is socializing your kids to not be brats) anymore?

    Why do store managers think they’re God?

    The answers to those questions, and more, on another post somewhere else!

  92. EvilConservative says:

    @snoop-blog: Great examples. You make my point for me. Few opinions in the world I value less than Obama’s and either Clinton’s. Hey, stop bogarting this blog, dude.

  93. ionerox says:

    @mcjake: It’s more like 2 minutes of work to reset an iPhone… but still a pain in the ass if when there are better things to do.

  94. mmmmdoughnuts says:

    they make games for Apple products?

  95. Grive says:

    @Pylon83: Exactly.

    While it was a monumentally stupid action on part of the manager, these kids weren’t so bright either. The correct action on their part would be to tell him to go lick a cactus (well, not necessarily *saying so*) and keep walking.

    Oh, and scream for the police if the manager tried to restrain them. That would’ve been fun.

  96. Fredex says:

    Oh, great. Apple hired a real life Soup Nazi. “No soup for you for, uh, LIFE!”

  97. rworne says:


    Yes, Jailbreaking the store’s iPhone is pretty much equivalent to vandalism. It does not matter if the firmware of the phone can be reverted back to “factory specs”, someone has to take the time to do it, and the employer has to pay an employee to do this. I would not doubt the kids did this to several phones at the store just trying to be cute.

    This is equivalent of dropping in and urinating on the tires of a new car at the BMW dealer.

    No real damage to the car, just who has to pay to clean them up? Apple should have charged each kid (or their parents) the flat rate for an iPhone repair.

  98. watduck says:

    “We’re halfway down the block when the manager comes running out and tells us to stop right there,”‘ Fukuba said.”

    That bothers me the most. Since the kids are already outisde the store, doesn’t that mean they can just walk away?

  99. gruffydd says:

    Stupid, obnoxious kids with no respect for property that doesn’t belong to them. Way to go, Society!

  100. eben56 says:

    They were not charged with ANYTHING and the Apple spokesperson said they were not banned from the stores.

    So what is it they were supposed to have done?

  101. GothGirl says:

    These kids must be pretty bored…. everyone involved with this needs to get a life.

  102. lestat730 says:

    Like hell apple would actually turn down a customer who was willing to spend the ridiculous amount of money that apple products cost.

  103. Lucky225 says:

    “She said the store issued the teens an “admonishment” to leave the store, but police did not force them out.”

    Anyone want to challenge California Penal 602 or 602.1 again which requires that you actually INTERFERE “by obstructing or intimidating those attempting to carry on business, or their customers, and who refuses to leave the premises of the business establishment” for a trespassing violation to be issued? KTHX, there’s a reason these teens weren’t charged OR requested by POLICE to leave.

  104. Pylon83 says:

    I think one could make a very solid argument that altering the iPhones (Jailbreaking them) constitutes obstructing those attempting to carry on business. Jailbreaking the phones puts them in a state that they cannot be purchased in, and creates more work for the employees to fix. I certainly think that constitutes such obstruction.
    Further, you’re only referring to the criminal trespass, not civil trespass. Even if they weren’t doing the above, they could be liable civilly if Apple chose to pursue it.

  105. mikemar42 says:

    If this happened in New York the teens would’ve given the manager the finger and told him a new location to store his phones.

  106. Have to agree with Pylon83. These kids were certainly obstructing someone from doing business and could have been guilty of vandalism.

    Consumerist also should change their headline since Apple says these kids are not banned from their stores. Knowing Steve Jobs he is probably looking to hire these kids.

  107. ShariC says:

    The manager said the other stores would “be on the lookout”, but did he actually say they were banned? It could be that he is distributing their pictures with the intention of alerting other managers to the fact that these kids will try to mess with the displayed phones.

    I’m not up on what happens when you download 3rd party spps to an iPhone, but I wonder if this is tantamount to vandalism. Is it dissimilar to downloading viruses onto PCs on display? If so, the manager was justified in warning them and saying other stores would be keeping an eye on them.

  108. corradokid says:

    That store has always had asshats for managers. Meh.

  109. Lucky225 says:

    Jailbreaking a DEMO phone that isn’t going to be sold in the first place does not constitute criminal trespass. Demo phones are there for just that, demonstration. I’ve done tons of stuff on computer demos at best buy/compusa, as have other customers. If you’re letting customers play with the demos, you certainly aren’t going to sell said demos, and even if you do you can tell the customer the risk of buying a demo. In any event, it doesn’t brick the phone, it ADDs features, which could be a selling point =)

  110. Northpike says:

    hmm. I use to work mall security in illinois and had to deal with this bullshit all the time.

    The stop was a bad stop from the get go. They hadn’t actually stolen anything, taken anything, just downloaded something on there own phone. Then they leave the store. The manager gets a security gaurd, who, from experience, will do nothing but stand there unless things get violent, or the gaurd will do something if they are contracted with apple. So they havn’t really done anything, but they have to stop.

    why do they have to stop? simply because the manager is now initiating an arrest. Yes, arrest. By all intents and purposes, they were placed under arrest by the manager for a crime they did not commit. So, being under arrest, illegal or not, they have no choice but to go with manager. So they go, get banned (which legally apple can do, they don’t even need a reason because it’s private property… but apple probably has a policy, like most stores)

    Long story short, with all of this, they just became very rich. I forget which federal law it is, but under one of the civil rights law, if your illegally detained, the person or entity detaining you can get 10 yrs in prison, a $10,000 fine, and you can sue them. Add in defamation (false accusation), looks like they have a good sum of money coming to them, or at least some cool new laptops.

  111. Lucky225 says:


    So they go, get banned (which legally apple can do, they don’t even need a reason because it’s private property… but apple probably has a policy, like most stores)

    WRONG, in California you can not be banned from a business that is open to the public, PERIOD. Unless you have been convicted of ACTUAL trespassing on the property (602.1 which requires interfering with customers and business, not just BEING on the property) or have been convicted of a felony previously on the property and the owner files this restraining order-like document against you which specifies how long you are to stay away from said property and is actually served on you, you cannot be banned.

  112. Pylon83 says:

    Your interpretation of the law is wholly incorrect. You’ve demonstrated this in both this thread and others. The California PENAL CODE is just that, it’s the CRIMINAL LAW in California. It doesn’t cover civil law at all. I’ll give you credit for being persistent, but you are bordering on bullheaded. Again, you essentially continue to insist the sky is red regardless of what the evidence actually shows.

  113. Pylon83 says:

    Your interpretation is also pretty out there. The manager didn’t arrest them. He asked them to return to the store, they did so voluntarily. There was no civil rights violation here, and probably no violation at all. Unless they can prove that they were actually prohibited from leaving by force or threat of force, they were essentially there voluntarily. There is no evidence in the story that they ever asked to leave or were physically prohibited from leaving. They aren’t going to get rich from this, as Apple (legally) probably didn’t do anything wrong.

  114. FredaAspasia says:

    Really? So you’d be happy with a new car that frequently breaks down so
    long as it has button that makes tow trucks instantly appear?

  115. darkryd says:

    man, apple is really screwing the pooch with their customer service lately.

    What’s happening to them??

  116. bdslack says:

    bullshit . kids go into store and break items for sale. manager calls cops. kits tell consumerist and a bunch of enablers give them atta-boy advice.

    these kids lie and they should have been punished.

  117. Mudpuddle says:

    I know that if they couldnt have gotten them to return they would have no problem getting their finger prints off the offending iphone(s). How dare they improve and run.