Sprint Sends You Bill For $32,669

Jessie opened his Sprint bill and nearly had a heart attack. Staring back at him was in big bold letters: COLLECTION AGENCY ALERT. After recovering, Jessie looked at his bill and nearly had a second heart attack. It said the amount due was $32,669.00. Huh? Had his cellphone been hacked? Used as a call-home payphone for a neighborhood of Tajikistan émigrés? Used by NASA as a Space Station communications channel? Take a guess and then see the answer inside…

After calling The Consumerist Sprint Executive Customer Service number (703-433-4401), it turns out that Sprint misprinted the bill for lots of people, accidentally moving the decimal two places to the right. The error has now been fixed and Jessie only owes $326.69. “One question remains though,” asks Jessie, “will debt collectors be knocking at my door for this mistake?”32669sprintbill.jpg

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.