Jessie opened his Sprint bill and nearly had a heart attack. Staring back at him was in big bold letters: COLLECTION AGENCY ALERT. After recovering, Jessie looked at his bill and nearly had a second heart attack. It said the amount due was $32,669.00. Huh? Had his cellphone been hacked? Used as a call-home payphone for a neighborhood of Tajikistan émigrés? Used by NASA as a Space Station communications channel? Take a guess and then see the answer inside…

After calling The Consumerist Sprint Executive Customer Service number (703-433-4401), it turns out that Sprint misprinted the bill for lots of people, accidentally moving the decimal two places to the right. The error has now been fixed and Jessie only owes $326.69. “One question remains though,” asks Jessie, “will debt collectors be knocking at my door for this mistake?”

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