If you thought AT&T’s $2 fee to pay a bill in cash in-store was bad, wait till it goes up to $5. The price increase is scheduled for later this year. [Red Tape Chronicles]


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  1. mikecolione says:

    Actually the fee increase starts on May 1st in most areas.

    Using the Payment station or online are free, paying at the register or calling will cost 5.00.

  2. cac67 says:

    I don’t understand why consumerist is misleading consumers with these stories. There is no fee to pay a bill with cash in a store. There is a fee to have a sales rep do it for you, but you can do it absolutely free with a paystation machine. If the machine is broken or the store doesn’t have one, the fee is waived.

    I’m starting to wonder what other stories may be misleading on consumerist.

  3. ThirstyEar2 says:

    @cac67: They say in the last post, “to hand it to a clerk”. Can you use cash in those paystation machines? If not, then these articles are entirely correct.

  4. cac67 says:

    “The disparate impact of policies designed to discourage consumers from paying in cash-like the AT&T’s in-store charge-falls squarely on the poor, many of whom do not have bank accounts.”

    This is directly from the last post, right under your “hand it to a clerk” part. To answer your question, yes, the machine takes cash. My point is that consumerist is repeatedly posting this and the wording is inflamatory. Aside from that, despite being provided the corrected information, they continue to post this as if you cant pay at all in a store with cash without a fee.

    “Maybe AT&T was just frustrated with its customers who paid their bills on time, and decided this was a good way to squeeze a bit more money out of them, too.”

    Can you give me one good reason to include this line if you’re not trying to damage att’s reputation?


    This is a non-issue that for some reason the consumerist is pushing. It looks like the consumerist has changed from pro-consumer to anti-business. If this was still a pro-consumer site they would be telling consumers the real deal and debunking wrong information.