What Are The Most Important Factors Of Good And Bad Customer Service?

We spill a lot of pixels on The Consumerist about good and bad telephone customer service reps (ok, mainly bad), but what really is the nitty gritty of each experience? How do we dissect the exact aspects of what make for a good and for a bad customer service call? To that end, we’ve devised two polls that hope to get to the heart of this issue (with thanks to Peter Leppik at Vocal Labs for letting us borrow the methodology from their own survey about the same). Vent your heart and spleen, in our two polls, after the jump…

(Photo: Getty)

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