Comcast Worker Saves Couple From Blazing Apartment

A Comcast worker woke to find that his apartment building was on fire, so he decided to save some people using the ladder from his truck. Nice guy.

Hartnett jumped into action, knocked on residents’ doors and ushered people to safety.

When Hartnett was outside, he said, he realized a couple was hanging out of the window of their third-floor apartment and smoke was billowing from their window.

Hartnett took the ladder off his Comcast truck and rescued the trapped couple.

“It’s just second nature, and I did have other people helping me,” said Hartnett.

All of this happened before firefighters arrived at the scene.

The blaze was contained to one unit and was extinguished Wednesday afternoon.

No injuries were reported.

Hartnett says he was just doing a community service, and helping people is what it’s all about.

Comcast Worker Saves Couple From Blazing Apartment [ClickOnDetroit]


Edit Your Comment

  1. NightSteel says:

    Follow-up: Comcast worker fired for risking company property in a fire.

  2. Shannon says:

    Is he going to get a raise now?

  3. Was it another one of those damn Fios installation fires? If it was, Vz and Comcast’s competition is getting seriously ugly.

  4. sled_dog says:

    @NightSteel: Gol-Durn it, you beat me to it.

  5. Crymson_77 says:

    @NightSteel: And the follow up to that is:

    “Man wins summary judgement against Comcast for unlawful termination. Man wins $10,000,000.”

    That is a headline I would love to see…

  6. picardia says:

    Let’s clone this guy a couple thousand times and make him EVERY Comcast employee. Things would improve.

  7. R3PUBLIC0N says:

    Next on Fox: Comcast sets fire in life-threatening publicity stunt

  8. blacketj913 says:

    Worker must have know that Comcast was up for “Worst Company in America” today.

    But, I’m not sure if this would have been enough to sway my vote in the other direction…

  9. plustax says:

    In my business travels to Detroit I remember once witnessing a fire across from my hotel. I sat and watched this family’s house burn down and did not see a response from the fire department for about an hour. Every one around had called 911 but no one responded. Lukily no one was hurt in the fire but it is a shame that the city the size of Detroit cannot handle even a basic crisis. People have little faith in their local governemnt there and it’s a shame.

  10. habilis says:

    Wow those Comcast employees can do great things, if you can get them out of a deep slumber.

  11. Greasy Thumb Guzik says:

    You also beat me to it!

  12. This actually happened at the guy’s home while he wasn’t working, so the Comcast worker aspect matters only in that he had a ladder, which many a DIY handyman possesses [for some reason I feel like using 19th century grammar]. So Comcast gets no credit for this one.

    Meg, stop trying to make Comcast sound cool!

  13. yesteryear says:

    see? comcast is not as bad as menu foods.

  14. @BayStateDarren: Meg, stop trying to make Comcast sound cool Please.

  15. ViperBorg says:

    Comcast still sucks. It’s the employees themselves that are being the good citizens.

  16. dragonpup says:

    @BayStateDarren: Well, Comcast does let the techs take their trucks home so they don’t need to use their personal vehicles to get to and from work… :p

  17. sleze69 says:

    Oops…I guess I need to change my vote. Nahh…

  18. sam says:

    Good for the employee! Too bad the company still sucks.

  19. TPS Reporter says:

    Geez, how did he get thru the hiring process? We only want moronic robots who can read a script working at Comcast! Not ones who use their heads in a stressful situation. They will rectify that shortly I’m sure.

  20. Grrrrrrr, now with two buns made of bacon. says:

    This just in! The worker is awesome. Comcast, however, continues to suck.

  21. Grrrrrrr, now with two buns made of bacon. says:

    @MrBill38: What do you want to bet Comcast fires the guy because he was late for his next appointment?

  22. Buran says:

    @picardia: “They’re using a FIOS installer named Jango Fett to create a clone army…”

  23. Buran says:

    @Grrrrrrrrr: Nah. If they fired their workers when they were late for appointments, who’d be left?

  24. Sam_Zebian says:

    This must be good PR for them… FOR ONCE!

  25. clickertrainer says:

    I just canceled my Comcast cable without difficulty. To top off my night, I went to Best Buy, bought a video, and walked out without showing my receipt.


  26. NightSteel says:


    Not at all. A big corporation like Comcast has an HR department that’s well-versed in ridding the company of employees they don’t like. If they WANT to get rid of someone, they will nitpick every tiny little thing which they hold nobody else accountable for until he’s gone. Any evil HR person worth their salt knows you never fire someone for anything that could even remotely suggest impropriety. Always find something stupid and nitpicky, but otherwise unassailable for the official reason (or give no official reason, in a right-to-work state), and make the employee prove that they were fired for a ‘protected’ reason. Which, of course, is nigh impossible.

    Not that I think Comcast will actually fire the guy.

  27. PølάrβǽЯ says:

    @clickertrainer: Did you call Guinness?!? There has GOT to be a category for that!

  28. AMetamorphosis says:

    KUDO’s to the employee !

    But I have to wonder if Comcast will bill the customers for additional service … ( grin )

  29. girly says:

    @AMetamorphosis: I agree, kudos to him! That was amazing!

  30. B says:

    Did Verizon start the fire?

  31. kingzilch says:

    “A Comcast worker woke to find…”

    Heh, nice one.

  32. ironchef says:

    bravo to the real hero.

    oh yeah. I still hate comcast.

  33. phelander says:

    …then promptly fell asleep on still smoldering couch.

  34. Smashville says:

    Just wait til Comcast sends them the bill…

  35. maztec says:

    This is obviously staged by Comcast in order to keep them out of the worst company pool. Nice try Comcast, but no.

  36. Kounji says:

    way to go dude. Comcast is still lame

  37. AlphaTeam says:

    Good to know there good hearted people out there!

  38. RumorsDaily says:

    Which customer’s apartment did he wake up in?

  39. lightaugust says:

    You folks have no idea how hard it is to schedule a fire within a four hour window.

  40. LUV2CattleCall says:


    So…you just sat and watched it burn? I understand that you were in a hotel and probably tired…but if you saw no one else doing anything, it would be the perfect time to steal the $200 mini-bar fire extinguisher and lob it off your balcony!

  41. mike says:

    @NightSteel: Nice…

    In all seriousness though, even though Comcast is a shill of a company, it’s always good to hear stories of people being good Samaritans. This guy gets a gold star for being a good guy and gets a silver star for being a good guy working for Comcast.

    Way to go!

  42. Daniel-Bham says:

    After pulling his neighbors to safety, he hands them a bill for the Comcast equipment they failed to recover from their apartments during their escape.

  43. sgodun says:

    $5 says Comcast fires him for doing something that isn’t in his job description, then charges the couple for their burnt-to-a-crisp Comcast box (assuming they’re customers).

  44. deedrit says:

    Comcast Employee of the Month, $250 bonus. Payable with Comcast services.

  45. AaronZ says:

    Headline: Comcast Worker saves couple from burning apartment.

    (below the fold)
    Consumerist commenters are still dicks.

  46. justdan says:

    The person who interviewed him for the job must have been off their game that day.

  47. ianmac47 says:

    He was probably just trying to save the Comcast boxes in the peoples’ apartments and they just happened to escape the blaze by coincidence.

  48. Nakko says:

    Not often to have “Comcast” and “hero” associated seriously.
    Anyway: yay! Hurray for living!

  49. Canoehead says:

    Well, I’ve got nothing but loathing for Comcast’s billing policies and most of the CSR’s Ive had to deal with, but the guys in the trucks who actually come to your home and do things are usually pretty good. I was lucky to have one who was a serious home theatre enthusiast, and he helped me make some non-cable related changes to my setup that made things quite a bit better. The only problem I’ve had with techs is when the despatcher gives them the wrong info about the job.

  50. ekasbury says:

    @phelander: Yes. Exactly. You beat me to it. LOL!