HP Announces Big Fat Tech Support Investment

HP customer service has a bad rep and it seems they finally got around to noticing it. Here’s a press release announcing the completion of what they call, “the most substantial investment in consumer technical support in its history.” Highlights:

  • New customer support computer system
  • 8 new call centers, including three IN AMERICA
  • 1,000 agents getting new training on common and critical customer issues
  • More “technology tools” (whatever those are)
  • Remote desktop control (they didn’t have this before? whoa.)
  • The press release did not mention if customer service reps will be getting paid more, which we think is a key factor in attracting and retaining quality personnel.