“First customer service sent a 1 hundred dollar voucher.. then the secretary to the CEO sent a 500 dollar voucher… thanks for posting this it really helped.” – Juliana’s update to her EECB to AA sent in July 2007.


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  1. sleze69 says:

    July? It took them 6 months to resolve this? American Airlines scores a victory with its timely Customer Service.

  2. MickeyMoo says:

    @sleze69: They needed the float on the money to buy oxygen… oh wait…