Comments on: Apple Demands ID With Credit Card Purchases, Violates Merchant Agreement https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/ Fri, 23 Sep 2016 19:39:55 +0000 hourly 1 http://wordpress.com/ By: Fraudbuster https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276123 Wed, 16 Nov 2011 15:21:13 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276123 You are wrong, the merchant accepts the the loss the merchant always takes the loss in a chargeback EXCEPT if they have overwhelming evidence that the consumer did the transaction and is lying with the unauth claim. That is the loophole. If they cannot prove that the cardholder did the did it they lose it. Period. So you are wrong they eat the loss. They call it the cost of doing business. So if 1% of the card holder population refuses to show ID and satisfy the employees that they are the real person to a fairly high certainty, they are more than willing to eat the loss of the sale.

And no one in their right mind would deny them. No one who thinks about this for more than 10 seconds as an adult would say someone doesn’t have a right to protect themselves from being a victim of a crime. And I can tell by reading these posts there are some youngin anti corporate types here. Well good luck getting a PC so you can post your rants without em.

Nothing is worse than people who read contracts written by lawyers with loopholes galore and think they are experts. I testify in the cases all the time. I know the rules from the inside I write the risk profiles. I know how it works. The anger should be directed at the scumbag stealing the cards.

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By: Fraudbuster https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276122 Wed, 16 Nov 2011 14:49:14 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276122 No the card number and expiry date is kept the CVV or CVN has to be discarded. The card is sticky and has to be in the db for yrs as part of record keeping laws.

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By: Fraudbuster https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276121 Wed, 16 Nov 2011 14:42:36 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276121 You guys are acting like MasterCard is the good guy in this. Mastercard’s rules are Very crafty in the wording. They take the burden off of them and leave it to the merchant who by the way also has the burden of eating the chargeback. Sorry but I am in the corner of whoever holds the risk in the situation and they logically have the right to do what they have to do to protect themselves.

Mastercard isn’t losing money, the bank isn’t losing money and the consumer who files the CB isn’t at a loss the merchant is.

MC and Visa are not law makers, all they do is make rules that make it appear they are in the corner of the buyer but they aren’t I work in the industry trust me they don’t give a shit about the individual consumer. So they make the rules but then charge the merchant a fee to accept the card payment and then take away their ability to fight a chargeback.

There was a time when a receipt and signature that matched the signature on the card was enough to fight a CB. Not anymore. So the MC rule means nothing as long as the we refuse the right to refuse service rule applies and you who think MC rules over ride that don’t get how companies work.

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By: djwoodyphl https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276120 Sun, 09 Mar 2008 08:08:04 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276120 As a retailer who works in a high ticket environment, I can say that this is an unfortunate situation. I used to catch rings of thieves coming in with stored value visa/mastercard debit cards
which had been remagnetized to contain the credit card numbers of unsuspecting people on a WEEKLY basis. These charges would be in the thousands of dollars, and if it weren’t for our asking for identification and realizing that the name on the ID didn’t match what was coming up as being swiped on the mag reader, we would have been faced with huge chargebacks and even more people would be faced with the task of explaining to their credit card company that they hadn’t purchased that $2000 Apple computer after all.

It’s safe to say that not everyone understands the reason why Apple would even think to ask. But I can guarantee you that if I were to call ANY of the people whose credit card I prevented from being used in an unauthorized way, they would be thankful.

And for the record, I have colleagues that work for the company and the policy has always been that an employee can ask for ID if the card is unsigned, or if there is strong reason to believe that the card is being used in an unauthorized way (such as the son/daughter coming in with the father/mother’s card) because technically a credit card is not valid unless it is signed, and the signature that is captured matches that on the card.

To the person who complained and found himself all up in arms about being asked for the ID … GET OVER IT. They just want to make sure you’re who you say you are, and the company isn’t sucking up huge chargebacks and in the end raising the cost of doing business because you felt like you were being violated in some way.

Also, the ONLY time I’ve ever had my ID information recorded in their system is when you make a purchase using the educational discount, because the system requires this information for auditing purposes (since you ARE getting a discount) and has nothing to do with the acceptance of your credit card.

Also, to respond to some of the posts above …

First off, American Express specifically notes in their cardholder agreement that only the assigned member may use their cards. I also checked both my Visa and Msastercard agreements for my personal cards and found similar verbiage. Just because you don’t think something is illegal because you see other people do it, doesn’t make it right.

Second … to the guy that talked about giving in to prevent a “small risk” … you’ve obviously never worked in a high ticket retail environment. We are TRAINED to identify fake IDs. Many retailers have a book that contains current and recently replaced state ID designs for all states, and that identifying characteristics of each. If there is a question, it goes to a manager. I’d guarantee you’d be mighty pissed off if your card number was used in one of these theft rings, simply because of the inconvenience surrounding proving you weren’t the ones making the charges, and all of the calls to customer service and fraud departments.

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By: SrsRevo17 https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276119 Tue, 26 Feb 2008 07:55:17 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276119 It’s your right not to show your ID with your credit card, but a lot of you seem keen on doing it because “oh its just easier to do it than make it a hassle.”

But don’t all of you get up in arms if you have to show your receipt at the door of a store??

Or are you selective about what rights you want and at what time?

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By: racermd https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276118 Fri, 22 Feb 2008 01:37:41 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276118 Want to scare yourself? Read this (not mine, but I found it fascinating): [www.zug.com]

Basically, someone tests various business that accept CCs and gets crazy with the signatures. It’s pretty amazing how little attention is given by the cashiers even when it’s a stark difference (crudly-drawn pictures on the slip in place of a signature).

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By: Canoehead https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276117 Thu, 21 Feb 2008 22:09:30 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276117

Remember that Apple also has a policy of only selling each person a limited totla number of iphones – because of unlocking and reselling. The drive to record IDs may be part of that.

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By: Optimus https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276116 Thu, 21 Feb 2008 21:50:32 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276116 @OfficeDespot: I think you’re wrong here.
One can enter into an agreement to increase restrictions beyond state law.
One cannot enter into an agreement to loosen restrictions imposed by state law.

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By: Optimus https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276115 Thu, 21 Feb 2008 21:45:03 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276115 @darkened: Actually, many states have laws stating that any mark signifying one’s intent to sign a document is a legal signature. This is due to the fact that for most of the existence of this country, the majority was illiterate and could not write their name if they wanted. Thus in Alabama they are forced to accept “Ask for ID” as my signature.

Here’s the catch-22 on that:
Since they are forced to accept “Ask for ID” as my signature, they are no longer required to ask for ID.

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By: famboozled https://consumerist.com/2008/02/20/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement/#comment-276114 Thu, 21 Feb 2008 21:31:42 +0000 http://consumerist.com/2008/02/apple-demands-id-with-credit-card-purchases-violates-merchant-agreement.html#comment-276114 On a personal level, I support the notion of asking for ID. I know that just the idea that someone will likely ask for ID dissuades the amateur credit card fraud type from even trying it face-to-face. I fail to see the danger here- it seems far less dangerous than handing a check to some clerk in a store.with your DL’s date of expiration (usually the month/year of your birthday on it).

1. Why is the argument not being asserted that it is not the Visa merchant agreement that is at issue but the retailers processing agreement. Why cannot one merely say that Visa would approve the purchase buy the conveyance that actually facilitates the technical sale requires ID be checked and based on that we are declining to process the sale further.
OR
If the retailer really wants to bog things down could they not just call the CC company for voice approval explaining the card holder are unsure of their identity has no ID in possession and putting the cardholder on the line w/ the CC company and get them to approve it directly- then it would be it on the CC company and the retailer would be insulated from a charge-back perhaps? In efficient yes but hey

2. Then there is always this: [www.zug.com]

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