A Barnes & Noble insider tell us the new policy limiting returns to 14 days with receipts won’t go in effect nationally until October, according to CEO Steve Riggio’s internal blog.. The policy is currently in testing in New York, New Jersey, California, and Virginia. “The point is to eliminate “customers” who empty their bookshelves of books they’ve owned for years and get store credit. The company line is “to bring our policy in line with other national retailers,” the insider tells The Consumerist. However, “the ability to “extend” the policy beyond the 14 days will be up to the compassion of the store/manager you encounter.” Looks like all you non-VA-CA-NY-NJ shysters have until October to ply your fiendish book return schemes.
Barnes & Noble Limited Receipt Policy Won't Go National Until October?
By consumerist.com February 12, 2008
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