After an unhappy Comcast emailed his complaint to the CEO and we posted the letter here (see “Repeated Comcast Outages Nearly Cost Reader His Job“), Comcast refunded him $121 in installation and other fees, in addition to the $263 it had already refunded. “Not worth all the trouble my wife and I endured,” our reader writes, “but I have to give Comcast credit for trying to make it right.”

PREVIOUSLY: Repeated Comcast Outages Nearly Cost Reader His Job
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