FiOS Swaps Customers' Account Details, Still Won't Fix After 8 Months

Whenever Andru logs into his Verizon FiOS account, he sees the personal information on some other guy’s account, including name, address, email address, last four digits of credit card and social security number. He’s contacted the other guy, and the other guy also sees his. Verizon has said they will fix it in the next 24 hours. They’ve been saying that for the past eight months. This is supposed to be the future of the internet and they can’t even fix a simple account error?

Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information? [Gear Live]