“Competing by cheating has become a way of life for … many of these corporations, many of the most reputable of them. Because it’s done by AT&T, MCI, or Sprint, people are reluctant to use that word, but when all is said and done … these are scams.”
– Connecticut attorney general Richard Blumenthal in a 200160 Minutes interview, and used as preface for Gotcha Capitalism. Blumenthal has sued AT&T and Qwest for slamming. In AT&T’s case, they sent bills to people who weren’t their customers and in Qwest’s, they stole competitors customers by forging the customer’s signatures and switching them without their consent.