Best Buy: Video Games Are Not Toys

Best Buy told Rob that his coupon for 25% off three toys did not apply to video games because video games are not toys. Sad and confused, Rob went home and searched for “toy” on Best Buy’s website. Hop across the jump to see what appeared.
What a coincidence, two video games and a console.

Rob writes:

BestBuy has a rewardszone coupon for 10% of 1 toy, 15% off 2 toys and 25% off 3 toys. See attached coupon. Went to my local Best Buy in Bridgewater NJ and attempted to use the coupon on a Xbox 360 and 2 games for the system. I was told by multiple rude employees that an Xbox 360 is a video console and not a toy. A search on BestBuy’s website for the item “toy” shows Halo 3 as the 1st item. Also further down the list it shows the Xbox 360 unit.

How is a video game not a toy? I called Best Buy corporate office and was told same thing. I was told a doll is a toy. Didn’t know Best Buy was in the doll selling business. Then I was told that if it is an electronic game for a child 12 and under it is a toy. Doesn’t seem like Best Buy has any clue what a toy is. As you can see from the attached pdf file no were in the exclusions on the coupon does it state Video Game Consoles.

Got to love Best Buy making up rules that only suit themselves.

We are fine print sticklers. Companies pay plenty for in-house lawyers trained in the art of strangling consumers with fine print. They don’t cut us a break when we want an item excluded from a promotion. Why shouldn’t we hold them to the same standard? Best Buy may distinguish between games and toys on their website, but the coupon does not define toys or exclude games.

Game Over.

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