How To Train A Retail Manager

USA Today has a quiz supplied by the National Retail Federation based on materials they use in their retail management and certification courses. [And if you’re one of those people obsessed with taking quizzes, stop reading here until you’ve taken it.] It’s an interesting but somewhat obvious set of questions, all centered on hammering home the concept that being a retail manager means focusing on display, loss prevention, and customer service—but not on “long-term planning” of the type of merchandise that will be sent to your store.

Also good to note: if a customer gives a buying signal, “Close the sale before the customer changes his mind,” and apparently a good buying signal is “The customer approaches the counter and reaches for her purse.” Funny, we thought buying signals would be more subtle than that.

“Think you know retail?” [USA Today]
(Photo: Getty)

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