I had purchased a ticket on Spirit Airlines for a friend of mine in Brooklyn, New York to come and visit me in Orlando. I had purchased the ticket about three months prior to the departure date so I could get the lowest fare. To make a long story short, my friend had been diagnosed with colon cancer and had to start treatment immediately….
This meant that he would not be able to make the trip down to Orlando and when I explained this situation to Spirit Airlines they couldn’t care less. I even offered to give them medical documentation on my friends condition and they said, “sorry but Spirit policy is no refunds”.
This airline is a complete joke and as heartless a company as you will ever find. Just thought I’d share my hellish experience with you guys to go along with the thousands of other complaints against this joke of an airline.
We wonder what CEO Ben Baldanza would say if he received this complaint letter? Probably something like, “Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”
Maybe your credit card company will let you do a chargeback?