Sprint Hotline Success Story: “I was excited when I read about the Sprint SERO plan and how it was open to everyone on consumerist.com. The only problem was that I already had Sprint, but I was out of contract. I signed up for a new phone and plan on the SERO website. They ended up adding a new line of service and billing me 449.00 for the phone. I returned the phone, got another phone and things snowballed from there. I have spent HOURS trying to get my bill adjusted. I have been in total SPRINT HELL for the past 3 months. At one point, my 50.00 monthly plan turned into 1100.00 (with multiple phones, late fees etc.) I spent 2 hours on the phone and went through 2 supervisors before my bill was corrected, or so I thought. Two weeks later a 300.00 charge was put on my bill I was told that one of the phones I had returned they had issued a credit for had not been received, even though I had in fact returned the handset! WHAT?! Needless to say my phone service was cut off when I did not pay the 300.00+ bill. Then I saw the posting for the sprint hotline. After 30 mins on the phone with a very pleasant agent, my bill now reflects a credit balance of 16.00!! Thanks Consumerist!” The Sprint Consumerist Hotline: (703-433-4401)