EBgames Taking Permanent Pre-Orders For Canceled Game

If you want to grab a copy of the non-existent game “Gods & Heroes: Rome Rising,” your best bet is to pre-order from EBgames, because it’s been put on “indefinite hold”—aka canceled—by the publisher and we’re not sure how else you’d get a copy. Obviously EBgames does, because they’re still taking orders as of 3:18pm EST, October 16th.

We guess you could forgive EBgames for being slow to update its inventory database—except the announcement was made a full week ago. Oh, and also, this is EBgames’ core business.

Maybe taking pre-orders on publicly canceled videogames is part of their strategy to boost profits for this quarter—it’s like getting lots of interest-free loans until some point in the future when they’re forced to admit that they pre-sold you a product that the publisher has admitted will most likely never exist.

Oh, EBgames: we wish there was a cheat code to use against you.

official announcement [Perpetual Entertainment] (Thanks to Tuck!)


Edit Your Comment

  1. Shadowfire says:

    So wait… with way too many games coming out in the next month and a half, Gamestop misses removing one title that a half dozen people in the world actually care about, and it’s the end of the world?

    Come on… should they have removed it? Sure. Is it really a big deal that they didn’t? Not at all.

  2. Daniel-Bham says:

    “Permanent” Pre-order? I generally have no problem either getting my $5.00 back or telling them to apply it towards a different game.

  3. DeeJayQueue says:

    @Shadowfire: It’s probably a big deal to the people who paid for it and now have to go through the pain in the ass to get their money back. I’m sure EB is just chomping at the bit to open their cash registers for everyone who wants a refund. Can anyone say “Merch Credit?” I knew that you could.

  4. Jaysyn was banned for: https://consumerist.com/5032912/the-subprime-meltdown-will-be-nothing-compared-to-the-prime-meltdown#c7042646 says:

    So is GoGamer.


  5. Spiny Norman says:

    Hey, they’re just taking a page out of the big ticket broker’s book. Those scum will take a pre-order hold for acts that aren’t touring and in fact are working on other projects altogether.

  6. Shadowfire says:

    @DeeJayQueue: I guess you’ve only been to crap GS stores, or read too many gaming forums. It’s wholly dependent on your store’s management as to whether your experience is good, and this is one of those occasions. Company policy states that you can cancel your pre-order and get cash back (or however you paid), and the stores generally honor that. If they don’t, a quick phone call takes care of it.

    Not that I’m saying that’s ok, but the company itself is giving you the option to get a refund… a rogue manager saying no is not the whole company, and that can be fixed.

  7. Falconfire says:


    1) over a week is unacceptable.. period. Understandable for maybe a few stores since word takes time to get around, unacceptable for the entire company.

    2) There are not THAT many games coming out next month, and even fewer must haves that people would pre-order.

    3) This is their normal business model so they have been cut slack plenty of times already. These are the same people who offered pre-orders on a game 1 1/2 to 2 YEARS before it was set to be released. Their whole business model is to run on pre-orders and selling over priced used games, since they can cash it and bank the interest on the pre-order now, without having to give the company OR you something in return until they have collected at least a dollar or two off in interest. Do this millions of times = profit.

  8. bravo says:

    What is the point of preordering video games now that they are all on inexpensive-to-produce-huge-quantities-of DVD’s. Is there really a shortage of games when a hot one comes out? I’ve retired the old xbox so I’m not hip to the scene.

  9. O_o says:

    @bravo: The number of copies each stores gets is dependent on how many preorders they receive. If it’s a minor game and they get no preorders, they might not even carry it. I remember EB/Gamestop refused to carry the strategy guide for Soul Nomad because the game didn’t get enough preorders, making it GameCrazy-exclusive.

  10. Anonymous says:

    That’s not a good move on EB’s part, after all it definitely violates the Generally Accepted Accounting Procedures (GAAP). In order to count a transaction, it must be mostly fulfilled, and payment reasonably assured. Payment is probably OK, but how can the order count as being mostly fulfilled, especially since EB hasn’t gotten delivery (obviously- it doesn’t exist). So either EB is desperate for funds, or else its an honest mistake. My guess is the latter, because I strongly doubt that if EB was needing to fraud its investors, it would do it $50 a few times per day, in a way that they can get caught easily… Then again, people make dumb mistakes.

  11. jeblis says:

    I’ve had bad luck with ebgames lately. Ordered a game that they said was in stock. Said it was shipping soon on the status page, one week later I call and they say oops, it’ll ship tomorrow, the next day it says backordered. A week later and it still hasn’t shipped. *sigh*

  12. DeeJayQueue says:

    @bravo: Yes there is a shortage of games, and it’s wholly artificially generated. Once in a while I can understand demand not meeting supply but when you fund a cottage industry off of pre-orders and intentionally short-shrifting stores then it’s just a load of BS. Especially when a lot of times the pre-orders don’t count for anything and you go to pick up your game to find out that it’s still sold out.

  13. MercuryPDX says:

    @bravo: It’s the mania of having it shipped (or in your hands) the day it’s released.

    Personally, I’ve never understood the need to have a game (DVD, CD, Book, Etc.) that rapidly. Is it peer pressure? I usually just make a mental note, and pick it up used after people are “done” with them a month later. Sony will also re-release their best sellers as “Greatest Hits” with a reduced price.

    It’s also best to wait it out.

  14. MercuryPDX says:

    @MercuryPDX: Actually, let me correct that. The only game I ever preordered was “Me and My Katamari” for PSP because you got a “special Prince shaped PSP case”… which I promptly sold on Ebay for $15.

  15. Geekybiker says:

    EBgames, Gamestop, etc have no interest in stocking new games. They want you to preorder so they can have an interest free loan, and you can be locked into buying from them with no discounts. (The big box stores often have new titles on sale around here) Half the time they fail to have the game on release day even if you preorder. They purposely keep no or low stock of new titles to drive customers to their much more profitable used games. Not to mention they tend to very incompetent on things like this. And all this is around their core business. *sigh* We’d all be better off if these guys just went out of business.

  16. Buran says:

    @jeblis: Tell them they lost their chance and send them a copy of your amazon.com order confirm with your personal info blacked out. Followed by a refund demand.

  17. G-Dog says:

    You get no guarantee that game will be in stock when you go to pick it up on release day anyway. When I managed a Gamestop, we were under a strict first come, first serve policy, regardless of pre-order status.

    Secondly, GS will take you money any way they can. If you want to reserve “Whackity Shmo Shmackity 4” for the Playstation 5, you can. They will just put it under a Generic SKU, hand write the name of the fake game on the slip, and file it away.

  18. Iron_Dragon_2.0 says:

    Ummm I’m not a huge fan of EB/Gamestop but can’t you cancel your pre orders?

  19. @G-Dog: And a month later, you’ll find a breathy preview of “Whackity Shmo Shmackity” in your next issue of Game Informer.

  20. dantsea says:

    Oh, for fuck’s sake.

    Look, EB Games sucks, but this sort of “breaking news” is the equivalent of a second-grader seeing someone trip on a broken piece of sidewalk and screeching OOOH MISTAKE MISTAKE!

  21. Sardu says:

    I was in a local Best Buy two days ago that still has 10 copies of the pre-order boxes for GnH sitting on their shelves for sale. Before leaving the store I spoke to the manager and explained that they need to remove the boxes as it’s a canceled project at this point etc. Their reply was something along the lines of it being out of his hands until he receives the info from the distribution center to pull them.

    In other words this isn’t just EB trying to screw customers over. There’s every chance that they’re simply following protocol and the listing will remain in place until word is given directly from someone at Perpetual that the game is no longer in production.

    Or you can decide that EB is trying to screw people over and write alarmist articles without knowing all the facts.

    If it’s not ONLY EB still selling pre-orders then it’s simply wrong to pin blame on them – If anything this is a management oversight at Perpetual. All you’re doing here is shooting the messenger.

  22. Sardu says:

    A quick phone-call confirms that the Best Buy here still has the boxes for sale, even though I’d given the store manager a couple of days time to follow up on the info that they should be pulled and why.

    Obviously it’s all part of a grand scheme to ruin the lives of gamers across the globe, and will ultimately bring about the fall of modern civilization.

  23. verdad says:

    eventhough all Gamestops/EBgames are supposed to follow the same exact rules they end up looking more like a franchise store because the people in each store act differently. In MY Gamestop once you make a pre-order you are guaranteed a game no questions asked. If fact in the unlikely event that we miss your pre-order well call another store and pull one game out for you if they have spares. So when people say “In my gamestop” they DO mean THEIR gamestop. Not all stores followed THEIR rules.

    As for not pulling out the boxes and so on, yes a Manager technically has to wait for the orders from the higher-ups before doing anything. Whoever SARDU talked to at BestBuy should at least spread the word to the workers and told them to mention that the game was basically cancelled and they shouled warn people when they ask about that. Cause believe it or not some people actually collect things like this and some times they do go searching for stuff like this.

    In fact i go to the Best buys near me to look for special editions of games that they end up lowering the price by a lot cause they just want to get rid of them.

    you guys have to calm down though, it has just been one week.

  24. frogman31680 says:

    I will have to say though that a company that specializes in gaming, this is a big problem. But to count every store in this fold is a mistake. My local EB Games is a really cool place. I’ve worked there and still maintain a good rapport with the manager and they are very knowledgeable with their products.

    That being said. Every company has it’s good stores. It’s the matter of time it takes to run them into the ground that should be watched.