Countrywide Mortgage Adjustment Getting Outsourced To India

An excellent NYT article alludes to Countrywide Mortgage’s AOL-esque culture of phone reps only concerned about boosting their personal stats, regardless of the ruin it would spell for its customers.

But don’t worry, Countrywide is hiring more reps to help save homeowners from getting foreclosed…

At an investor conference on Sept. 18, Angelo R. Mozilo, Countrywide’s chief executive, said the company would be hiring more staff members to do home-retention and loss-mitigation work. Those employees, however, will be based in India.

If Dell’s not hiring, just go down a floor.

Can These Mortgages Be Saved? [NYT]
(Photo: Meghann Marco)