That call center worker on the phone just may be wearing a skort now that companies are increasingly allowing workers to field customer service calls from home. [BusinessWeek]


Edit Your Comment

  1. Don Roberto says:

    I knew it. I called a company benefits line once, and I received an answer from an extremely relaxed representative. Furthermore, it sounded like she was entertaining a small child.

  2. Rando says:

    What is your obsession with skorts?

  3. Charles Duffy says:

    The article makes it sound like one needs to outsource to do this — bah! I handle telephony for a startup, and we set up a number our employees can dial from any outside line to log into the phone queue. (Use an IP phone from home over the company VPN, and you don’t even need to do that). Log into the company Jabber server, and you get instant messages which link you to a CRM web page to do data entry.

    Homegrown, easy, effective and cheap — and it reduces the number of support staff we need to hire, and means folks can work from home when they want or need to.

  4. dantsea says:

    I believe JetBlue is one of the bigger call center telecommute employers, something like 75 percent of their reservations staff work from home.

  5. Consumerist Moderator - ACAMBRAS says:

    Cute tie-in, Carey!

    So if one’s on the phone with a call center employee, is it inappropriate to ask, “What are you wearing” ?

  6. spinachdip says:

    @RandoTheKing: It’s not obsession, it’s a literary device, commonly used in plays and stand-up routines. A seemingly throwaway topic or an object is reintroduced at a later point for comic or dramatic effect, or simply as a wink to a knowing audience. You know, the proverbial gun on the wall in Act One.

    Next week, we’ll tell you why they keep playing ominous music before key scenes in horror flicks.