AT&T Refuses To Provide Unlock Codes, Feel Free To Complain To The FCC

AT&T is refusing to supply unlock codes for the iPhone, says reader George. He’s written in to ask other iPhone users to complain to the FCC and other pertinent regulatory bodies, AGs, and so on about AT&T:

Hey Guys,

Well, updated to 1.1.1 and no brick, but lost all my apps.

As a lark, I did call AT&T Wireless to request an official unlock code and was told “no way hombré.”

So, I filed the following complaint with the FCC, the State of Georgia’s Public Service Commission, and the State of Georgia Governor’s Office of Consumer Affairs:


    On June 30, 2007, I purchased my cell phone directly from an AT&T Wireless Corporate Store, located in Roswell, GA.

    On June 30, 2007, I ported my telephone number, 404-XXX-XXXX, from T-Mobile, over to AT&T Wireless.

    I am a customer in good standing with AT&T.

    As it has been close to 90 days since I have had service with AT&T, and with an account in good standing, as is customary I was attempting to unlock my cellphone as I am planning some International travel.

    AT&T has informed me they are unable and unwilling to unlock my phone, which would force me to use AT&T’s International Roaming, while incurring excessive rates and charges.

    I am requesting that AT&T be required to supply and provide unlock codes for all phones that they sell. Arbitrarily forcing a customer to remain on a carrier’s network sounds eerily reminiscent of the “old AT&T” — a.k.a. “Ma Bell” — from the early 1980s.

    Thank you for your time and consideration of this matter.

    Tel: [Redacted]

    Telephone number in question:

No mention that it’s an iPhone, because frankly it shouldn’t matter.

Take care and have a great weekend!

(Maybe others should file complaints with the FCC and their State’s PSC too.

Good idea, George. It really is more than an iPhone issue. Unlocked phones are good for consumers.

File A Complaint With The FCC