When Asking Nicely Fails

When a company refuses to unscrew you, usually as a matter of “policy,” it sometimes takes a little extra to get them to see why they’re wrong.

If saying please and escalating up the customer service lines fail, a few tactics can help bend their steely resolve in your favor.

A relevant appendix to these posts is our growing library of company contact info is listed under the “phone numbers” tag.

(Photo: Getty)