Walmart Launches "Customer Contact Reduction" Program, Disconnects Phone

Walmart.com doesn’t want to talk to you, so they’re disconnecting their phone as part of their new “Customer Contact Reduction Program.”

No, that’s not an awesome joke we just made.

That’s the actual name of the program, according to the New York Times.

We’ve made a significant investment in the enhancement of our online customer “self-help” tool at Walmart.com to better serve our online customers,” said Amy Colella, a Wal-Mart spokeswoman.
Ms. Colella said the customer service phone number was being removed because “a significant number of calls are related to order tracking,” and the improvements to the Web site will make the tracking easier.

How very Amazon.com of them. Oh, wait. Amazon has a customer service number: 1-800-201-7575. They’ll even call you back if you use their click-to-call feature.

Offline customers can still call Walmart to discuss their customer service issues at 1-800-WALMART. Will they hang up on online customers? We can’t wait to find out.

Walmart.com to Customers: Stop Calling [NYT] (Thanks, Dan!)
(Photo:jwalsh)