A reader reports that BaldanzaB@spiritair.com could be Spirit Air CEO Ben Baldanza’s new email address for callously responding to consumer complaints, seeing as the top management seem to have changed their email addresses after their dirty email laundry got posted. UPDATE: Within 3 hours of this post, now this new email is bouncing. At least Spirit Air knows how to do one thing right: duck customer complaints.


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  1. RottNDude says:

    I tried it, it bounced.

  2. Esquire99 says:

    I don’t know if I’d call trying to keep the CEO’s inbox clear of junk complaints from consumers complaining on another persons behalf constitutes ducking complaints. Most of the people sending emails probably are not, have not been, and never will be customers.