Blockbuster Sends Customer Bootlegged Copy Of Tenchi in Tokyo Three Times

Poor Tinky. All he wanted was for Blockbuster to send him volume two of the Japanese anime Fushingi Yuugi. He ordered the DVD three times, but Blockbuster will only send a Chinese bootleg of Tenchi in Tokyo.

Each time, it’s been marked in the queue as the wrong disc and sent back. The second time, I sent an email and received a generic response. Today, the third time we’ve received the same wrong disc, I placed notes on the disc’s sleeve and the disc itself, hoping that will get someone’s attention [not likely!].

If regular customer service won’t help fight Chinese bootleggers, Tinky should summon executive customer service in his quest to liberate Fushingi Yuugi. Contact information for Blockbuster Chairman of the Board and CEO John Antioco, after the jump…


Tinky’s email:
My family have been using Blockbuster’s online service for almost a year, and until recently, have had absolutely no problems with it. Normally we receive DVDs within a day of them being sent out, and the selection of films we like is amazing. They even carry a great selection of anime. This is, coincidently, where the trouble lies.

My roommates have been wanting to see the series Fushigi Yuugi for some time. Last month we got the idea to check Blockbuster and, lo and behold, they had the entire series, OVAs and all. We placed the TV series in the queue first, and bumped it to the top. Of course, they were sent out of order, but that’s not the complaint. We have so far been sent volume 2 three times, and each time encountered the exact same problem. Instead of the proper disc, we’ve opened the sleeve and found a Chinese bootleg copy of Tenchi in Tokyo! Each time, it’s been marked in the queue as the wrong disc and sent back. The second time, I sent an email and received a generic response. Today, the third time we’ve received the same wrong disc, I placed notes on the disc’s sleeve and the disc itself, hoping that will get someone’s attention [not likely!].

I have a sinking feeling that next week we’ll have the same problem we’ve been having. Normally this sort of thing doesn’t bother me, and truth be told, I’ve seen most of the series already. For my roommates, they’ll be hopelessly lost if they miss out on seven episodes. I’d like to escalate this issue, but I have no idea where to start. Any advice you can offer would be greatly appreciated.

John Antioco can be reached at john.antioco@blockbuster.com. If you still don’t hear back, call Blockbuster corporate at (214) 854-3000 and ask for John Antioco’s office. — CAREY GREENBERG-BERGER