This is a recording of a Capitol One credit card rep going off on reader Steve, who has since closed his cards. Forward to 53 seconds in to hear/read the good stuff.

I tried to help you…Now you’re going to get offended by the way I speak?…I am some brown from Brooklyn from Brownsville, Brooklyn, NY…I’m not changing my voice for you or no one else. God blessed me with this, you understand? And this is how I talk. I don’t sound sweet. I don’t have a sweet voice, OK? I don’t have one.

Power corrupts, absolute power corrupts absolutely, absolutely no power outside the call center corrupts absolutely plus 1.

Great job, Crapitol One! You just lost a(nother) customer! — BEN POPKEN

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