Here’s a clip from the Cmd Radio show demonstrating how someone armed with only a phone number and address can social engineer your personal information out of Comcast.

Like many companies, Comcast doesn’t train its customer service reps enough in security verification. The result is that anyone can call up, pretend to be a service tech, and get your info. Criminals can pick up pieces from one company and use them to get more information out of another, and so on. They can use the end result to steal your identity, your bank account information, and other fell deeds.

Guess that’s what happens when you outsource staff all your customer service to facilities with incompetent and poorly trained employees. — BEN POPKEN

005 – Social Engineering [Cmd Radio] (Thanks to Rich!)
Download the clip (MP3)
Download the full show (MP3)

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