5 Tips For Complaining To Airlines

The Wall Street Journal has several tips today on effectively complaining to airlines.

Don’t say you’ll never fly them again. Then why would the airline care about keeping you as a customer?
Clearly state your desired compensation. And make the punishment fit the crime.
Money talks. “Top-tier” frequent flyers get more attention.
Send a letter. Then send it again. Less than 5% of complainants send followup letters.
If all fails, sue in small claims court. A ticket is a legal contract and if the airline caused you to incur a real loss, you can pursue a claim.

Have you had any luck complaining to airlines? What strategies did you use? Let us know in the comments. — BEN POPKEN

What Airlines Do When You Complain [WSJ] (requires subscription)