BuzzAboutWireless is Sprint’s new customer feedback site. The venture features a moderated blog and an open message board forum, along with howtos and reviews.
A Sprint retention rep tells us that “…a lot of execs are watching closely of what is said on [the site]” and it’s “the best place for feedback because when you tell a rep on the phone or at the store something that you feel would better Sprint, it goes in one ear and right out the other.”
We applaud Sprint for taking this step to interact directly and publicly with its customers. Now it remains to be seen whether they 1) censor the discussions 2) enact real changes based on discussions that arise there… or whether it’s just a PR tool and a ball of yarn for consumers to play with. — BEN POPKEN
BuzzAboutWireless [Official Site] (Thanks to lederman!)