Mario Armstrong interviewed Consumerist editor Ben Popken for “Mario’s Digital Cafe” broadcast on NPR affiliate WYPR during All Things Considered.

We jaw about why we favor horror stories over positive anecdotes, why we’re biased towards the consumer, and whether our name strikes fear into the hearts of customer service reps.

You can listen to the show here.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.