Comcast Fined $12,281.84 For Not Answering The Phone Quickly Enough

Montgomery County, MD has fined Comcast $12,281.84 for not meeting the standards set by their franchise agreement. The agreement stated that Comcast would provide a level of customer service that they did not meet, and were fined accordingly. Specifically, they failed to answer the phone quickly enough. Is $12,281.84 enough of a fine to get Comcast to change their evil ways? Probably not, but Montgomery County, MD is setting a good example for other communities to follow. —MEGHANN MARCO

Montogomery County Advisory Committee Report (PDF) [via DSL Reports]