American Airlines Apologizes to Passengers Stuck On A Plane For 9 Hours

The toilets were overflowing and the passengers only had pretzels to eat as they sat grounded in Austin for 9 hours.

    What was supposed to be a 3.5-hour flight from San Francisco stopped in Austin to wait for the weather to clear, and passengers were stuck grounded on the plane for 9 hours.

    Passengers said the ordeal ended only after the pilot taxied to a gate without permission.”

American Airlines has admitted “something went wrong” and is apologizing to the passengers.

    By the time passengers got off the plane, they’d been on it for 15 hours and they weren’t at their final destination of Dallas yet. Flight 1348 took off the morning of Dec. 30 from San Francisco packed with holiday travelers. A line of thunderstorms in the Dallas area forced a diversion to Austin. According to the news report, the pilots were told to wait on the ramp for the weather to clear in Dallas. At least 10 other diverted flights came and went but Flight 1348 was told to stay put until the captain finally took matters into his own hands.

We hope that apology comes with a check. —MEGHANN MARCO

American Airlines Passengers Trapped On Diverted Plane [AVWeb]
AA Apologizes After Passengers Stuck On Plane For 9 Hours (with video!) [NBC5, Dallas]