United Airlines seems to have apologized and agreed to
help refund look into the $3000 Manesh’s parents had to pay extra after United’s ticketing system error lost Manesh parent’s tickets to Sri Lanka.
Oh, and Manesh’s parents are elderly, had just undergone surgery and were otherwise stranded at LAX. Manesh blogs:
- “Thanks to a tip by The Consumerist, I was able to open a channel of communication with the UAL’s Executive Vice President and Chief Customer Officer, who has made an apology and has promptly agreed to resolve this matter. I have accepted his apology and await the completion of this saga. I will keep you posted as to how things pan out.”
We’ve added Manesh’s blog to our Google Reader to observe how the situation develops. — BEN POPKEN