H&R Block Leaves Guy With $3100 Bill

Travis used H&R Block’s On-Line Tax Help last year, and due to an error on H&R Block’s part…he’s been hit with a $3100 tax bill for a deduction he took but was not qualified for. Travis didn’t pay the extra $29 bucks for the “Peace of Mind

guarantee”, so Travis will be responsible for the bill. Whoops. H&R Block’s included “Accurate Calculations Guarantee” covers “penalties and interest caused by such error.”

In all, Travis will not be paying more money than he originally owed, but he is being hit by a large and unexpected tax bill when he was expecting a refund. What should Travis do? According to H&R Block there’s not a whole lot he can do, other than make sure that H&R Block steps up and covers any fees and penalties. Alas, it seems that this is a cautionary tale.

From Travis’ email:

Please….anyone out there. DO NOT USE HR BLOCK. I think they hire the people that the DMV rejects and gives a crash course in tax preparation.

Do you think there is anything I can do? If I was going to cheat on my taxes I sure as shit wouldn’t go to HR Block.

Any tax gurus out there want to give Travis some free advice? We’re afraid this sort of thing is beyond our ken. —MEGHANN MARCO

Related:
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Worst Company In America H&R Block vs USPS
Avoid H&R Block, Jackson Hewitt, Says Accountant
Elliot Spitzer Sues H&R Block for Tricking Customers

Travis’ email inside.

    Dear Consumerist-

    I should have known better….plain and simple

    I used HR Block’s online tax help for my 2004 return. I input my information on their site and sent my receipts off to one of their “Tax Professional” to prepare my return. I was relocated for work that year and had a nice deduction because of it….or so I thought.

    The ever so competent “Tax Professional” made a huge mistake on my return and I know owe the IRS $3100.00. I was told since I didn’t pay the “Piece of Mind” insurance…that it was my responsibility.

    Please….anyone out there. DO NOT USE HR BLOCK. I think they hire the people that the DMV rejects and gives a crash course in tax preparation.

    Do you think there is anything I can do? If I was going to cheat on my taxes I sure as shit wouldn’t go to HR Block.

    Travis