In response to customer request, American Airlines developed the “recognition certificates” so customers could say, “thanks” to AA employees.
Evidently scribbled paper slips succeed where words fail.
We wonder, do AA employees have quotas to meet? Can they redeem these for miles, or items from the in-flight magazine?
Gari is an AA frequent flyer, so these are probably not intended for the general populace.
Accompanying letter, inside. — BEN POPKEN