UPDATE: As of 10:32, the problem seems to be fixed. Bang zero to your heart’s content, our pretties.
Customers used to be able to mash zero and be connected directly to a Washington Mutual operator. As of 9:40 this morning, that option is disabled.
All we wanted was a quick answer to a general credit card question.
Six times we tried in various method to bypass the phone tree. The system kept telling us zero was an invalid selection.
Repeatedly pressing zero resulted in WaMu hanging up on us.
When we finally spoke with an operator, she claimed it was an error and would put a note in to fix it.