Customer Pries Rebate From Circuit City’s Clutches

A Circuit City customer bought a HP monitor with the promise of a $50 rebate. He was unable to redeem his rebate and Circuit City told him the monitor didn’t qualify. The customer recorded the call.

He recorded the call, made in Colorado, a one-party consent state, and uploaded it to YouTube. A slideshow of Colorado scenery plays in the background.

It only takes Jjorey1 two hours and twenty-six minutes (distilled down to a ten minute video), but finally he gets a CIrcuit City supervisor to call HP, find out that the monitor is listed in Circuit City’s database but not HP’s, and have Circuit City send him a $50 gift card.