Here’s a great hack for getting to a telephone customer service rep quickly: fake that you speak Spanish.
Or rather, when they say, “Press 1 for English, para el espa
ol, marque dos,” — press 2.
When the agent comes on the line, just politely say you don’t speak Spanish and can they please help you in English.
For some reason, the waits are shorter for Spanish-speaking customers. Probably because fewer of them are calling in.
They’re always happy to do so, says tipster Dan. He says that it works no matter where he tries it.