Happy National Customer Service Week!

Perhaps as a cram session before the big winter holiday ru$h, in 1992 Congress officially declared this first week in October National Customer Service Week.

The list of companies participating include T-Mobile, Verizon, Blue Cross Blue Shield, Bank of America, all of whom have enjoyed coverage on this blog.

While corporations are busy hanging festive latex balloons and holding talent shows, customers can celebrate in another way.

If you come to a standoff on the phone with a company from now until Friday, trying firing off, “But it’s National Customer Service Week!” Yes, the week is supposed to recognize, “the importance of customer service and honoring the people on the front lines of the service revolution” but let’s interpret it to mean, “Festival Of Being Super Nice To Your Customers.”

(Thanks to John!)


Edit Your Comment

  1. GenXCub says:

    We at Southwest Gas Corporation have received the memos from on high that we are to smooch extra butt this week. Alas, I don’t deal with our customers, so I cannot. As far as I know, our company doesn’t have many complaints in our area.

  2. homerjay says:

    Ya know, Way back in college when I was a retail schlub, some goofball manager always used to say “Treat each mystery shopper like a customer.”

    This was, I guess, another way of saying that you should’nt have to think about treating customers like mystery shoppers in order to give good customer service, you should just plain DO IT. So why isn’t EVERY day at EVERY company “National Customer Service Week???”

  3. Paula says:

    “Service revolution”? That’s hilarious.

  4. FLConsumer says:

    Say what? Verizon? They wouldn’t know customer service if it bit them on the ass.

    They double-billed me last month, so I tried calling up the Billing Questions number on the bill… first, the IVR answers…and won’t take touch tones for an answer, nor the Queen’s English… nor does it care to do anything about billing except collect money from me. After 5 minutes of farting around with the IVR, it finally, transfers me to billing… only to get, “Please wait while I transfer you to someone who can help”…..BUSY SIGNAL!

    I tried 5 times that day… same result. Tried the next day, same deal. Tried a 3rd day… Got put into the hold queue…and after 90 minutes on hold, got disconnected. On the final try, I was on hold for about 30 minutes, then got to a billing person who didn’t see anything wrong with them “experiencing a high call volume.” Thank God our power co’s don’t plan their energy supply like Verizon does their customer reps, otherwise we’d all be living in the dark 2-3x a day, sometimes for days on end.