Consumerist On 20/20, Oct 13

Unlike normal, today’s 7 hour post delay is attributable not to a drunken stupor.

Rather, we spent this afternoon shooting a bit for 20/20. Entitled, “Your Call Is Very Important To Us,” the piece is us chatting with John Stossel about the phenomenon of consumers recording their customer service experiences and sharing them on the internet.

Produced by Polly Kreisman, the session was fun, and providing a sympathetic editor, should be our best TV appearance yet. Set your DVR’s for Friday, October 13th, 10pm, ABC. We got to say “j-school dropouts” and “flat chested hipster douchebags.”

Fun pix inside.


Pimp car service. Note gold embossed clock.

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ABC, establishing shot.

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This is the same room where we shot the Nightline piece, just without so many fake bookshelves. The techs referred to this as as a “movable feast.”

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Us with the venerable Polly Kreisman. The white balance comes out better in post.

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Blog lit all aglow.

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We forgot to get a picture of us and Stossel. In its stead, one of the newscaster photos decorating a stretch of hall on the 9th floor, entitled, “Stossel at play.”

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NYU interns valiantly attempt to get us timely car service.

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As we waited, we snapped this photo of their required reading material “Who’s pulling your strings? How to break the cycle of manipulation and regain control of your life.” Poor souls.

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