Southwest Knows When It Made BooBoo

Wanda flew Southwest Airlines to Pittsburgh to see a Mets game. The departing flight was delayed four and half hours and the return, a half hour.

She pondered complaining but didn’t around to it, so she was surprised to arrive home yesterday and find a letter from Southwest in the mail

    “It was a voucher for $200 (the round trip flight I had purchased was only $100), and a letter explaining the delay and asking me to accept the voucher as consolation. The funny thing was that the voucher was for the consolation of the 30 minute delay on the way home, and not of the four hour delay on the way to Pittsburgh! Oh, well, I’m not complaining.”

Ah! Must…Catch…Breath…Preemptive apologizing and problem fixing! What a concept!