Last Monday, lovely reader Lexi wrote us about Fran, the Target store manager who publicly harangued her sweet, handicapped mother. We called Fran a cunt. We asked people to call and complain. It’s a testament to how much goodwill Target has that many of you played devil’s advocate for Fran.

And Target certainly seems to have earned that goodwill: the very next day, Lexi wrote to tell us that we’d helped escalate the issue to the regional manager, who was “very interested” in talking to Fran when she got back from vacation yesterday. And right on time, Lexi sent us her final email, giving us all the respite of resolution.

Hi John! Lexi here. Cassandra just called me, and I wanted to let you know what happened- she said the entire executive staff at the store (including Fran) are going to go through sensitivity training, and that the store now has a brand new MartCart and also 2 push wheelchairs. She apologized again on behalf of Target and was, in short, very nice and professional. Maybe Fran was having a psycho day, maybe she’s just a bitch, but either way, she’ll have to go through sensitivity training, which is what I wanted to happen, so I’m really glad. I don’t think my mom will ever go there again, but I feel better about what happened, and I am sure that Fran at least will think twice before treating a customer that way. Thanks so much again for your help, I really appreciate it!

This is an optimal resolution. Fran gets training, but doesn’t get fired. More handicapped facilities are introduced to the Warwick store. Lexi walks away with her faith in Target restored. She’s happy and so are we.

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