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  1. Vinny says:

    Nice to see shit hasn’t changed over in AOL land.

  2. AcilletaM says:


  3. TedSez says:

    With virtually any other company that charges you on a monthly basis, when you called to cancel your service they would either keep you on till the end of that billing cycle or refund the part of that month’s payment that you hadn’t used.

    Now look at AOL’s policy: “Due to the immediate update in your account status you are agreeing to waive any prepaid dial-up time remaining in your current bill cycle.”

    In other words, if you ask to stop paying for AOL before your billing cycle is up, they end your dial-up service then and there — taking away whatever portion of the month you’ve already paid for — without refunding the difference.

    So if they debited your bank account for $28 on Monday and you switched to the “free” service on Tuesday, they’ve just stolen $27 from you. Good times!

  4. KirkH says:

    Someone reallly needs to call in, cancel, “cancel” and put the MP3 online. I’d do it but I don’t have an AOL account (thank god).

  5. Anonymous says:

    If you look at the bottom of the call flow there is an e-mail address for comments that go to drew schneider, let’s all e-mail him and tell him just what we think of this wonderfully ambiguous call flow!

  6. Demingite says:

    This behavior reminds me of an alcoholic who went on the wagon for a while, but it didn’t last.

    Maybe “compulsive crook” is a better metaphor than “alcoholic.”

    Oh, wait, that’s not a metaphor.

    I guess the kindest thing I can say is that AOL doesn’t learn very well.

  7. Anonymous says:

    Just a note of warning about “cancellation numbers:” the number given will be your account number, which in turn is merely a numeric representation of your master screen name. This is the way it’s always been with these accounts. So you can demand one, but you are basically getting your email address back in return. Two other things:

    The email addy visible in the scans is an internal account, meaning that email from non-employees is automatically blocked.

    TedSez: that’s right- it is actually the consumer’s responsibility to know when he is paying for the service… but that’s all in their EULA / TOS that everyone agrees to when they start their service, so that’s pretty much that :(

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