An investigation into the Bill Heard used car dealership reveals a history of complaints over customer intimidation and harassment.
One woman went back to get a typo fixed up on her title, the salesman demanded she return the car because its former owner’s financing had fallen through. She laughed. Several of the salesmen then surrounded her car and another used a truck to prevent her from leaving.
“There was no way to get out. They surrounded my car with seven people and stood in my doorframe. Couldn’t start the car. Couldn’t shut the door in 97-degree weather,” Elizabeth Wilson told NewsChannel5.
She finally resorted to calling the police to help her and her car leave.
Many lawsuits have been filed against the dealership, but not as many as there could be. Bill Heard has all its customers sign an arbitration agreement upon car purchase. These are not necessary to buy a car.
(Thanks to Lesley!)