The Real Dope on Recording Customer Service Calls

It’s totally legal to record conversations across state lines and you don’t have to tell the company at all.

This right is granted specifically by Federal statute 18 U.S.C. Sec. 2511(2)(d).

Now, if the call center is in your state, you will have to notify them, but only if you’re in one of these states: California, Connecticut, Delaware, Florida, Massachusetts, Maryland, Michigan, Montana, New Hampshire, Pennsylvania Washington.

Mostly, calls to companies are interstate. You can secretly record to your heart’s delight.

All is not lost if the call is intrastate and they refuse to continue until you stop recording. Ask them what they have to hide. Ask, “What are your crimes?” Alternate between those two questions. Send us the recording.

So, for Jeff, who told T-mobile that he was recording and they wanted to hang up, the answer is simple. Next time, just don’t tell them.


Edit Your Comment

  1. denki says:

    Can you brains this post better? It doesn’t English, it doesn’t English at all!

  2. RandomHookup says:

    It’s like a version of Password.

    It’s totally legal to record conversations across state lines and you don’t have to the company at all.

    I’m guessing the missing word is “notify.”

  3. Paul D says:

    I’m guessing the missing word is either “shave” or “defenestrate”.

    Makes it more interesting anyway…

  4. Ben Popken says:

    Whoee, that is some messed up prose. Sorry folks (and those playing the home version of our game), fixing in a second

  5. Jesse in Japan says:

    What if the call center is in India?

  6. denki says:

    Yay for the fixing, English is. Happy now rainbows.

  7. something_amazing says:

    What are you trying to hide popken? What are your crimes? Why are you interbulating a group of nice people?

  8. Timbojones says: lists applicable laws state-by-state. Check yours if it’s on that list above.

    Washington law explicitly states that you can record without notification if they have given notification that they can record. Some of the states in the list above include clauses saying that there must be a “reasonable expectation of privacy”. To my interpretation, customer service reps have no reasonable expectation of privacy if management is recording the calls. Other states have precedent saying that the law only applies to 3rd parties, not to the participants of the conversation.

    I’m not a lawyer.