Interview With Former AOL Retention Superstar

At his peak, our interviewee “saved” over 87% of the people who called him up to cancel their account. We’re still working on editing the whole thing, and in fact, have to get on the phone with another consultant in a second here, but we wanted to share this teaser clip with you.


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You won’t believe what he says about Vincent’s call. Even if you do, you gotta love the maniacal laughter.

UPDATE: Mp3 fixed so you can hear both of us.